Absolute Stone

When you first walk in, you see they have a huge selection of granite, marble and quartz! But, as it turns out, they had very few that went well with the tile colors we chose previously. Gabi narrowed the search quickly, and directed us to a beautiful piece that they had in the showroom, installed on a white kitchen cabinet, similar to what will be in our bathroom. Then she brought us outside to the slab yard, so we could see it in natural light. Select the edge, the sinks, and we were done.

Receptionist was curt and unfriendly! Basically in some respects ignored us. There were two sales women talking and did not even speak as we walked thru their showroom. There were no other customers in the showroom! Needless to say, we left!

The business is totally lacking in customer service. The company is only interested in making a sale. They fail to provide full disclosure of their products and their products that were once quality are now inferior. I requested a quality granite and received a sub par stone. In addition I asked for rounded edges instead I got sharpe corners. Last but not least they installers tore a hole in my wall and cut a water line in a kitchen that had just completed renovations. The manager for the project acted as if he were doing me a favor by having it repaired. I would not recommend this company to anyone,

Absolute trash. My initial exchange with the sales rep was positive, but I started to get a bad feeling when she said the template team needed to come out for a second time. After tons of back and forth with her, and her going back and forth with the crew and her own boss, they still didn't seem to understand my kitchen sink replacement project (the simple fact that the countertop has to go in before a drop-in sink can be *dropped in*).

They ended up bailing on the countertop replacement two days before they were supposed to come out. It ended up being about a month later that I could get the plumber and a different countertop specialist to come out, which was a pain, to say the least.

I wanted to get this out there now. Tracey was amazingly patient and thoughtful working with us and walking through our options. We were able to take our time and see different slabs and remnants. We ended up picking something that looks amazing in our kitchen and master bathroom, because she was so helpful during the process. The install went very well.

There was one question that I needed to answer during the install, and the crew patiently waited for me to get out of a meeting to come and look at it before installing. It was great to have a company committed to doing everything right from the planning phase right down to the installation. They took their time and leveled every section of our island. Overall, we spent a lot of money on the countertops, because of what we wanted.

Absolute Stone nailed it with quality and service all the way through. Bottom line is that you pay for what you get, and what we got was quality material, guidance and an installation with thorough attention to detail.

Be careful of their "estimates". Unsure if this is a business practice or if we had a rookie sales person. Being on a tight reno budget, we provided photos and measurements and then had my realtor measure again. Each time working with the Absolute sales person. Although measurements remained the same even through Absolute's template process, they increased the price by $600.

Then they charged us an unexpected $150 for metal supports that earlier they indicated were included for a total $750 increase from the estimate. They did give us a $350 credit, but it did leave us feeling that they do not disclose all fees and use the template process to increase their price. The countertops are due to be installed later this week. Here's hoping their installation process is better than their business practices.

Absolute Stone is great! When I walked in, I was greeted by Tracey Fuller (HIGHLY RECOMMEND WORKING WITH HER) and she was very warm and welcoming. Tracey walked us around the BEAUTIFUL showroom and even showed us options that could be ordered. With her help we were able to make a decision. There are many places around here to purchase stone, but I am all about the overall experience. It's because of my experience, here at Absolute Stone in Cary, why I am writing this review. Go see Tracey Fuller at Absolute Stone in Cary and you will understand why :)

We wanted to replace the vanity top in our master bath. Stephanie helped us out and explained the process to us without us feeling like we're getting the hard sell. The installation process was trouble-free. The crews showed up at the promised time and they were polite and efficient. We're happy with the end result and would definitely use Absolute Stone in the future.

Absolute Stone is the best in the area. Elizabeth took a long time helping me decide which slab would work best for my kitchen. She was attentive to my needs as well as my taste. Template was done with perfection and installation was a breeze. The countertops are absolutely beautiful. This is my second countertop experience with Absolute. They helped me many years ago and I highly recommend them for any project or any size.

Absolute Stone installed quartz kitchen and bath countertops and did an amazing job! The kitchen and bath vanities are absolutely gorgeous! Stephanie did a great job helping us with the selection and details. The attention to detail and quality of craftsmanship were exceptional. The installation team were very skilled, professional, neat, and paid attention to the details (seam in kitchen countertop is virtually undetectable). Absolute Stone exceeded our expectations.

My wife & I recently had Absolute Stone install quartz counter tops and decorative mosaic tile backsplash in our home. All of the craftsman that came & worked in our home were top notch.from the template completion to the tile install, everything went perfect. They all arrived at the designated time. They were polite, professional & respectful. The counter tops were being installed the morning of a winter storm.

The installers did not rush & stayed to finish the job even though I suggested that they could return at a later time. The tile installers arrived early morning the day after & removed snow from our driveway to ensure that they had ample workspace. They even suggested a modification of our window sill to ensure the proper install & aesthetics of the backsplash.

We have 39 sq feet of tile so they worked tirelessly to complete the job. We highly recommend Absolute Stone's staff from the showroom to the craftsman they have in the field. Great experience!