Neal's Wood Flooring

Neal's Flooring refinished the floor on one of my rooms which had water and pet stains. I was provided with a digital chart to select 3 shades that would be put on a small section of the floor andI then chose one. The work was professional, efficient and reasonably priced. The workers were awesome. I highly recommend Neal's Flooring.

Critical: Quality Neal's was recommended by a friend. Floors were sanded poorly so they are wavy which significantly detracts from their appearance. Very disappointed.

Everyone I spoke to at Neal's was so helpful, responsive and friendly. I LOVE how the floors turned out! Its a messy job - sanding and refinishing the whole house - but everyone that worked in there obviously took their time to minimize the mess and cleaned up when they were done. The floors look awesome too! Totally recommend Neal's Flooring!

Recently, I had significant water damage to my hardwood floors caused by a faulty laundry machine. We had to replace a 20' x 10x section of the red oak floor, and then had to sand and stain over 1000 sq feet. Neal's was there every step of the way! They were communicative and responsive, and made this whole process smooth and seamless. I am so very pleased with the quality of work! Neal's Flooring is the answer for your flooring needs!

Mark DelRocco and the staff at Neal's Flooring made getting new vinyl flooring for our kitchen and living room a Wonderful Experience! We Highly Recommend! Thank You - Jean and Joyce Hall 9/2021 Service: Floor fitting

At a time when we are all complaining about lack of service, Neal's Flooring in Branford is the real deal and delivers old fashioned great service! We recently had floors sanded and refinished in our house and couldn't be more pleased - an excellent job from start to finish. Service: Flooring repair

Doug is very knowledgeable, responses to your inquiries quickly

More than just wood flooring! I had carpeting installed on my stairs and in my basement. Loved all the selections in their showroom! Carpet, tile, vinyl, hardwood and more! Contemplated having the Coretec brand of engineered vinyl put in the basement, so many options! Everyone was super helpful from start to finish and the carpet came out beautifully!

It was a great experience from start to finish. Neal's Wood Flooring gave us help choosing the right flooring for our kitchen, answered our questions patiently ( we have an older home) and did not push us to make a quick sale. They are friendly and professional and the plank flooring we picked was perfect in every way. The installers are knowledgeable and professional. I could t be more pleased!

I work in kitchen and bath design and run my own showroom. While doing my own home I wanted to find some solid wood flooring that was "not as common.". I wanted to view some flooring options before I ordered samples and Neal's website showed a showroom video showcasing extensive solid wood flooring options. I went in with a realistic budget knowing full well what my flooring would cost and was prepared for that.

Their extensive wood species options ended with the showroom floor. None are available to a consumer and the sales person has no idea. We made 3 different trips to Neal's. As their showroom was extensive in solid wood flooring samples, I overlooked the negatives but I kept this in mind. I work in this industry and I wouldn't willingly send my clients here.

Each time, the sales person did not know what flooring was actually being showcased in his showroom. By the 3rd trip I knew the floor's layout and corresponding wood kinds but he still couldn't name them. They claim to have access to all kinds of solid wood, except out of the 5 flooring choices I picked out only ONE was available to them. The fact that they didn't know what was available and not available in their showroom is unsatisfactory.

Sometimes a discontinued product or supply does become unavailable, but 5? That seems excessive and the showroom unorganized. The sales rep had to keep running back and forth to the office just to tell me what type of wood I was looking at. After each trip it took over a week for them to send me a quote that was not corresponding to the wood species that I had picked out in store.

Each time I was informed BY FAX that what I had chosen was unavailable. Finally for number 5 wood species, I accepted that I would have Santos Mahogany for my flooring and I was okay with that. Only for their quote to come in at over $10/sq foot MORE than every other supplier in New England. $10/sq ft MORE? You added a PIA Price into my quote. Basically, you categorized me as a PIA customer for requesting multiple quotes.

I requested multiple quotes when each wood species I chose from your floor, came back from you a week later claiming it was unavailable. That is bad business. Know your showroom, it is part of your sales person's job!

I had hired a contractor to refinish my hardwood floor. He said he and his crew would have it finished in 4 days. Long story short, they started the job, but never finished, and left me with floors I couldn't walk on. I called every place I could find and no one would touch the job because it wasn't one they started. I was on a time limit and finally called Neal's. Nicole was awesome to work with, understanding and kind, Phil came and assessed my floors, gave me an awesome quote, also kind and easy to talk to, and Jay finished my floors for me, explaining everything I needed to know and very informative and easy to talk to.

They saved me from my disaster and made it so I was able to move in on the day I was scheduled. And the floors look FANTASTIC!I would recommend Neal's, definitely 5 stars in my eyes. I am beyond grateful.

Neil's once again has proven to be a leader in the industry. I have used them numerous times throughout the years. I would like to thank Doug for his prompt response and quote, Linda for her on point customer service and of course the crew for an excellent job. Keep doing what you're doing.

I had the pleasure of working with Neal's Flooring to replace the flooring in my office, not only was the work completed within the time frame discussed, they were able to accommodate my schedule so there was no down time in the office. The completed project exceeded my expectations and has received numerous compliments for both my staff and patients. Thank you again for a job well done

We recently had all the hardwood floors in our house re-finished ($900 for 3 rooms which includes sanding, and 3 coats of polyurethane), and I am definitely glad we went with Neal's Wood Flooring! They were extremely professional and polite and did an excellent job on our floors! My Parents and pretty much everyone else in our town have used Neal's in the past and everyone has had excellent reviews and absolutely loves their work. I would highly recommend them for anyone who is looking to have their floors re-finished for a reasonable price.