Great Western Flooring

We contracted to have 2 rooms floored in new hardwood with tear out of the old flooring and installation of the new in late March, 2022. It is JUNE and the work is not completed. This company is a HUGE disappointment. During the tear out my home was damaged, the "team" was rude and largely inexperienced (leading to a saw injury on one of the young workers~who then left blood stains all over my bathroom, porch, and entryway).

There was inadequate supply of flooring ordered leading to unnecessary delays, inattention to detailing requiring additional repair, and careless handling of materials while working. I was belittled for demanding quality work and called a "hypersensitive customer." The only positive thing I have to say so far is that the flooring itself is good quality. I thought we were going with an experienced, established, local quality company. I was so wrong. Stay away from Great Western Flooring.

Great Western Flooring did a beautiful job refinishing our hardwood floors. The workmen and the gentlemen who moved our furniture were courteous and professional, and Jayson, our job foreman, was great. My only quibble was communication before the job. We were told the work would take 3-4 days and that we would be able to live in the house while it was happening.

When the workmen began to tape plastic over every doorway and the kitchen cabinets, I started to freak out. Jayson was able to put me at ease and resolve things - the job only took two days, and he communicated when we would be able to return to the house and walk on the floors after the refinishing was done. I would have liked clearer explanation about how the job would go, how the house would be prepared, and expectations for our ability to use the house while work was going on. This would have set my expectations and made everything less stressful. But overall, we are very satisfied with the work.

LJ was amazing, she was so knowledgeable and great to work with. When the tile was delivered the driver removed it all by hand and placed it neatly in my garage. He was so polite and friendly. I will definitely use them for my next project.

Joanna is amazing! The process is smooth and professional. This is not my first purchase with GWF and each have been excellent. Fast, friendly and talented installers, too!

Joanna Jarzabek was very helpful on my bathroom project. She really listened to what I wanted, and gave me several options to get to the end result. She is very patient and really takes her time with you as you make your selections.

Great Western Flooring are wonderful to work with and have lots of flooring options. In particular, Joanna Jarzabek is an excellent designer. She listens to what you are trying to accomplish in the space and provides lots of good insights to help you make an informed decision. She felt more like a partner in the design process than a salesperson, which is what we were looking for. We would highly recommend GWF for any flooring needs.

I went to Great Western Flooring and I was super impressed with the knowledge of Joanna Jarzabek. She diligently informed me of all pros and cons of various flooring options and tiles. The product quality is great which is several notches up the big box retailers. We finally bought Coretec red river hickory flooring. We bought underlayment from Joanna as she walked us through various designs. If you want an excellent improvement to your home, visit Great Western Flooring.

Got floor tiles put in when light hits tiles looks like sparkly glitter on my floor, it's a defect to me not what I ordered. Yuck! Like not enough material to cover the tile so there's empty spots that catch the light. 6 years ago got same tile, same color, Coretec vinyl., loved it no sparkles in those, now making them with different material would of been good to know beforehand!

Also on 11/29/21 put in floors ( 2 rooms) I Have some issues that need to be resolved, said would not charge other half of payment on credit card till everything fixed.they lied! Now 1/24/22 and still not resolved. Almost 2 months. They were closed a week for Christmas tho. Installers were respectful of covid era.

We decided to update our kitchen with new flooring and a tile backsplash. We didn't know what was available, but we did know we didn't want big box store mediocrity. After several disappointing visits with other stores and vendors, we happened upon Great Western Flooring and designer Joanna Jarzabek. After listening to us CAREFULLY, Joanna took us on an exploration of flooring, helping us whittle choices to a handful. Samples were able to be taken home, without deposit, for further narrowing down.

Once we made our final selection, Joanna began pulling tile ideas from Great Western's vast selection. After again, listening to us CAREFULLY, on our feedback on the selections, Joanna used her sharp designer's eye to offer another selection of tiles. Our dream tile was in that group! We had been told by various sources that tile installation was backed up into 2022, but to our great surprise and delight, Great Western was able to fit our job in before Christmas.

Our artisan tile installer Jacob spent two days carefully crafting our beautiful display wall. It was amazing to watch him cut and fit pieces into a work of art. We are so pleased with all aspects of Great Western Flooring and highly recommend them!

Working with Kate on selecting our new floors was seamless. She took the time to listen to our requirements and immediately pulled a couple perfect samples. After we picked our main floor, we wanted to pick a bold design for carpet just on the stairs. Despite how small the square footage of that space was, she spent an hour pulling all sorts of samples and making suggestions on what brands might be better for the use case. Joanna was an absolute pleasure to work with on tile selection for our 2 bathrooms.

She spent hours sitting with us to understand our design vision and pulled countless varieties of samples for us to mull over. She even gave us a few design ideas and tricks of the trade tips for the rest of our house renovation! Home projects can be overwhelming, but these ladies actually made it fun. Friendly and fantastic customer service.