Home remodeling projects can be huge undertakings, making it crucial for homeowners to entrust their projects to reputable and experienced contractors. As a contractor, you know how important it is to provide your customers with top-notch building materials. When it comes to getting quality home improvements for yourself or your customers, you need a company with a long-standing reputation for exceeding expectations.When we started 31-W Insulation in 1972 in Millersville, Tennessee, we didn't envision it would become the second-largest insulation company in the Southeast with more than 800 employees and 48 locations in 12 states.
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From insulation to a wide variety of building materials, we help contractors, businesses, and homeowners create superior improvements. When a company goes from two locations in one state to 48 locations in 12 states, that is a pretty good indication that they're doing a few things right. At 31-W Insulation, we couldn't have imagined in 1972 that we'd become the second-largest insulation company in the Southeastern United States. If you only knew our company name, you'd expect that all we do is insulation, but we really do much more than that.
At 31-W Insulation, we're in the business of improving homes! And unlike our name would suggest, we do much more than just insulation. Installing insulation is a big part of our business, but we also work on garage doors, install and repair gutters, provide a selection of fireplaces, work on and install garage doors, and offer a full selection of after-paint products.
For insulation installation from a contractor you can trust, there's no better place to turn than 31-W Insulation. Here at 31-W Insulation, we've helped countless homeowners insulate their residences since our company's founding in 1972. Discover for yourself why so many homeowners count on us for their home improvement needs, and trust our team to insulate your home.
We offer a wide variety of home insulation options, all from industry-leading manufacturers and expertly installed for maximum benefit. There are many benefits associated with making certain you have sufficient home insulation for maximum energy savings. The heating and cooling cost savings add up quickly, so your investment can easily be recouped in just a few years.
Reviews (9)
David Luecke
May 26, 2022
They required a COD payment for hardware and window blinds. All items were installed well except one window blind. I made multiple calls. The first sale person I worked with had quite. The second one quite. A manager told me he would look into the last blind, but did not return my calls and would not accept my calls to the office. I tried to reverse a reasonable portion of the charge to my credit card ($800 of $3,400) and disputed saying the work was done properly. Still will not call me back. The home is on Moormans Arm Capitol Homes, Inc Management promised a credit, but none was ever received.
Nathan Snake Andrus
Jan 15, 2022
Tremayne White
May 23, 2021
Mike Johnson
Apr 29, 2021
J. E.
Dec 31, 2020
Update: The Regional Manager, Nick, followed up with the issues that I originally reported. He clarified some of the stocking issues, apologized for any communication issues and promised to finish the job. He scheduled a day for him and the Milan location Manager, Todd, to come out. He arrived 30 minutes early with all of the missing pieces and he immediately went to work. Todd arrived shortly thereafter and helped finish the job. Overall, both Todd and Nick were personable, professional, and went above and beyond to make everything right.
I just wished I had originally received the same service that I received tonight. 31-W made everything right. I would recommend this company after experiencing the great customer service from their leadership team. Original Post: We chose the Milan, TN company based on a good recommendation from a family member. However, the company's main rep, Mr. Ballard is not proactive in communicating.
I took a day of leave to be prepared for a door install and had I not taken the initiative to check on the status, I would have never found out that their installer "called in." I work Monday through Friday so I requested a Saturday install. "the installer will be there by 0900" and here I am at 0945 still waiting. I had high hopes of great customer service, but the lack of communication, the wrong parts being ordered and delay in the installation process has been very disappointing.
I just wished I had originally received the same service that I received tonight. 31-W made everything right. I would recommend this company after experiencing the great customer service from their leadership team. Original Post: We chose the Milan, TN company based on a good recommendation from a family member. However, the company's main rep, Mr. Ballard is not proactive in communicating.
I took a day of leave to be prepared for a door install and had I not taken the initiative to check on the status, I would have never found out that their installer "called in." I work Monday through Friday so I requested a Saturday install. "the installer will be there by 0900" and here I am at 0945 still waiting. I had high hopes of great customer service, but the lack of communication, the wrong parts being ordered and delay in the installation process has been very disappointing.
Maria Anderson
Dec 18, 2020
Ber D.
Jan 27, 2020
Joe C.
Nov 05, 2019
I had to call this location "corporate" after several attempts of having an electrical socked cover broken by the Bowling Green KY location. The regional manager took care of the problem roughly with in 24 hours. The Bowling Green KY location kept putting it off. If the crews there in Goodletsville are anything like the regional manager, I would hire this location. Said what, when he would do and did it. Thank you. Sorry I can't remember his name.
Kim Worthington
Dec 20, 2018
