Olander

Ty was very helpful. Took the time to make sure I got the correct part. Really appreciate his customer service.

Great service was able to get what I needed and go back to work! The staff was very helpful!

On maps and online open 8am to 5pm they close at 4:30pm clearly posted

I was really hoping to like this company. I did "walk in" order, about 1000 pieces of metric fasteners. Positives: - Staff was friendly - Order was ready relatively quickly - Customer care is great, company clearly cares Negatives: - You cannot order online and just pick it up. It is 2021, come on. - Got fasteners in sealed plastic bags. You have to cut them open and throw them away.

It is waste, what about press-to-close baggies? - I paid 50% more than I would from McMaster. With next day shipping. This one is deal breaker for me. If you cannot do bulk fasteners cheaper than boxed from McMaster, you are doing something wrong. So if you need fasteners right away and do not mind paying more, Olander is a great choice. If you can wait a day or two, you can save money by buying elsewhere. Edit: Adding extra star for their customer support.

Needed last minute assistance to repair my boat to meet a customer commitment with a family fishing charter. John went out of his way to find what I needed, provided instructions for installation and arranged an after hour pick up to help me out. A rare and refreshing experience with a great company. Olander came highly recommended by a friend who owns a business manufacturing aircraft parts who uses Olander frequently.

Normally I loved doing business with them. Until the one time they got our order wrong. We returned the parts and got the correct ones. Then they charge us a restocking fee, and it's like I'm pretty sure we had placed the order correctly, and even if we hadn't, we gave them right back to you. And we order from you pretty consistently. Why do we need to pay this restocking fee. They essentially wouldn't budge, so they lost a customer today.

What a great place. Needed a 'weird' nut/bolt combo and was really concerned that I wasn't going to be able to complete a project.when I was referred to the Olander Company. Not only did they have what I was in need of, they had so much more. There is a min order - I forget what it was, the min was super reasonable. I think I ended up procuring a handful extras, and glad I did (what a weight lifted off my head.)

Great service & selection for most all hardware needs. However, when I need special metric size fasteners I always end up going to a different supplier.

Olander is my tech company's go-to for picking up standard or metric fasteners. Our product and engineering team are always working on various projects simultaneously, and are always in need of specific screws, washers, standoffs, etc. Olander always has what we are in need of, and if any unique part is out of stock, the turnaround time is always fast. Von, Eric, and Tai have always been very helpful and very patient when we bring in new products for assembling prototypes. Von and Eric have spent a lot of their time and worked closely with me on a current project, and were very helpful and provided expert suggestions and ideas. We are very fortunate to have Olander available as our local shop for picking up fastener parts!

I had a problem with finding an STI tap for a large helicoil. It was a 12 week lead time. The Olander company had them made ahead of time and were on the shelf. Not only that but their staff was very helpful with all my questions. Maybe the most cooperative company I have ever worked with.

Terrible customer service and watch out for no prices on anything. Even their web site says to get a quote but then still never gives prices of items. I'd like to know what something costs before I buy it that's just me.

Great experience. They a hard to find item in stock that I need right away. I dropped in and I was helped immediately. Would recommend checking in with them if you are in need of hard to find items.

I needed some saddle height adjustment set screws, for a Mustang guitar bridge that were a shorter length but did not know the size. Von went above and beyond and figured out the size set screw and was very meticulous. He was very friendly and helpful with his approach and also solved an issue I was having with the set screws not threading smoothly. If I have any future needs from The Olander Company I would definitely go back to Von for help!

Any bolt, screw, nut, or fastener you might need, they'll have it.

Usually I wait here 10-15 minutes before talking to someone and that is for 2-3 people in front of me. then even a simple one item transactions takes ~10 min. It helps if you call but they are still way to slow.

The party's over. While my first experience here was stellar, my latest was abysmal. They now have a $5 line item minimum, and $10 purchase total minimum. That means for the three odd torx screws I needed to finish a restoration project, I'd have to cough up $15. No thanks, not doing it. Of course, they're completely free to charge prices like this, but it means I'll be taking my business elsewhere.

This place is excellent. I have been coming here for almost two decades. They almost always have what I need, and if not, they usually direct me to who has what I need.

Super helpful staff! Great selection of leatherman tools, specialty pliers, drill bits, wrenches and allen wrenches. I'll definitely see if they have what I need before heading to Home Depot.

Service is the name of the game at Olander. If you are buying either normal type items (typical nuts or bolts) or things like U-Nuts (Body Clips) or other odd things, Olander has got you covered. The number of fasteners they have, IN STOCK, is second to none. They will also help you figure out what you need if you don't know exactly. Don't know what that "Thingamajig" is?

Bring it with you and I'll bet they know. They can show you pictures. They can offer alternatives. This is not like going to Home Depot and having to play Where's Waldo to try a find a fastener in their mess of shelves. Olander is as good as it gets. I needed a shouldered metric screw, they had it in stock, cheaper than from the manufacturer by half. I will return!

I called 2 and a half hours ahead with an order for 200 srews, all 1 type because I did not have time to wait in person. On the phone I was instructed that the order would be complete in an hour and a half. When I showed up, the order had not been processed through their computer system, and I was forced to wait an additional 20 minutes there in person.

Not only because the order was not processed, but because the person who was assisting me left to assist someone else, and then gave me attitude when I made it known that I did not have time to wait. They were rude, and unwilling to help speed things up despite the fact that the fault was with them and not on my end. I had to wait for yet another employee to finish assisting someone else who had come in after me. If your time is short, look elsewhere.

The best place in the SF bay area for fasteners. Too bad no aircraft types.

Every time I need special screws or bolts that can't be found in regular hardware store, I come here immediately. They have all kinds of nuts, bolts and screws in stock. It's a great company. The products are high quality. Definitely not a harbor freight type of store. Employees are knowledgable and will get you the right product that you need.

The attention you receive at Olander is second to none. I have come in with all sorts of contraptions that were missing screws, and the guy's behind the counter figured out what would work. Even if you just need to buy one screw, they take all the time necessary to find it for you. They have one of those machines where you take a number and wait for it to be called for your turn for assistance, but I have never seen it in use.

I guess I've been lucky and it's never been that crowded where they needed to use it. The entrance is a small door on the right side of their building. Also this is where the parking lot is located. Plenty of parking. They recently celebrated 50 years in business, and have special commemorative shirts for sale.

Try finding a end cap bolt M8 1.25x75 mm anywhere in the South Bay and you will realize why this place get 5*. I needed the said bolt for my motorcycle and I went to at least 5 other shops before someone recommended Olander. Walked up to the counter, the young man there double checked what I wanted, went to the back room and appeared with the bolt. I was in and out in 5 minutes with exactly what I needed. They know their stuff.

Need screws, nuts, bolts, standoffs, randoms fasteners on the same day? go here and they usually have it! I have been going here for about 8 years and service is sometimes awesome, and sometimes crap, but every time I get what I need and thats the most important thing. Their prices are usually better that McMaster (which is awesome) so def give them a try.

Really poor service. The service folks have bad attitudes and only excel at "rolling their eyes". If you can wait a day go to McMaster. The only reason for the 2 stars is their selection is good if you can stomach the poor demeanor of the clowns behind the counter.

Zoolander? Sorry, folks. Ben Stiller is nowhere to be found. It's OH-LANDER. Yeah, the service here is so-so sometimes. It just depends on what time you go in, there's usually only two dudes working the counter, so if the place is busy, you'll be waiting for awhile. Like the other reviewers have already noted, this is THE PLACE to get that hard to find metric screw or torx head fastener that nobody else seems to have. They have a nice selection of tools to drool over too as you're waiting for Mr. Slow Pants to ring up your order.