Darboy Stone & Brick

Tim paid us a visit: He cleaned, he repaired, he replaced, and best of all, he taught. Nice guy!

We purchased a woodstove from Darboy. Our old farmhouse was not an easy "fit" and the inspector gave us the pros/cons of each spot we wanted the stove. In addition, I made some changes to which stove I wanted and the salesperson was prompt with calls and answering questions. Installation went smooth and this week we are toasty warm and loving our woodstove!

I'll be completely honest, I have no idea how their actual service or work is, but they have a really cute dog that greeted me when I went there with my dad. Her name is Tosha. Great pup. 10/10, would pet again. I'm sure they do great work, though!

We did a remodel of our kitchen and went to Darby Stone and Brick to purchase the countertops and island quartz. We decided on Snow Storm and couldn't be happier. Kristie and the whole team (consultations, measurements, fabricators, installers etc) were absolutely marvelous and very thorough. The island install was first and it was a large piece of quartz.

The installation of the countertops was also remarkable. We kept our existing back splash and they matched the new grout perfectly. Perfection all around. I would highly recommend. Thank you again for the exceptional service.

My wife and I moved here from Nebraska in June of 2020 and built a brand new home. We have had nothing but unsatisfactory customer service from Darboy as far as with our counter tops and also the fireplace. It felt like the issues that we had Eric and the staff were not looking for a way to make the customer happy just would say well it is what it is.

Recent issue with the fireplace they did not dig in and try to fix the problem just said well its different her in Wisconsin compared to Nebraska. I finally called ELITE Fireplace and talked to the owner and he had a no problem attitude came out fixed the obvious cold air leak and didn't charge me anything. Now that is customer service! If you want to have a fireplace installed or repaired I highly recommend ELITE Fireplace DONT GO TO DARBOY and spend your hard earned money for sad service

We recently had Darboy Stone and Brick perform an installation of a gas insert for our 115 year-old fireplace. We had been considering doing this for many years as our wood fireplace had become unusable. Their showroom had a large variety of choices and we were able to find a an insert that exactly fit the style of our house. We found the company to be pleasant and cooperative throughout the planning process. When it came time for the installation, the workmen were efficient and professional and we are extremely pleased with the results.

We just purchased "White Springs" granite counter tops for our kitchen and bathroom (to go with cabinets that were stained w/ Minwax's "Early American"), and it turned out great. So the granite PRODUCT was great. But the reason for my 5 star review is because of the awesome SERVICE at Darboy Stone & Brick. I'm an "accountant type" person, and I ask a lot of questions, and I like to make sure things are "right".

I'm also very detailed focused. Darboy Stone & Brick (Kristie in particular) was SO great to work with. She was helpful, patient, kind, and she answered all of my questions. Darboy Stone & Brick also stayed true to their word. on price, timing, schedule, communication, etc. That is worth so much to me. Thanks for having integrity Darboy Stone & Brick!

Our fireplace needed repair and we contacted Darboy Stone and Brick. They gave us a date and called us this morning to confirm our time between 9 and noon. Tim came this morning and we now have a working fireplace. Tim did a great job, he diagnosed and disposed of the new bird nest in our vent. We would recommend their services and their professionalism. Thanks.

The team at Darboy Stone did an absolutely fantastic job. From my first contact with Justin about purchasing and quoting out our wood stove, to scheduling, previewing and installing, all went well. Our wood stove looks absolutely great from stove to spark arrester. There customer service is top notch. If you call, you get a live person. If you email, a response is given promptly. If someone is on vacation, there is another sales person to help or cover the question or concern. Great job Darboy Stone Team! Thank you. Highly recommended!

We had an absolutely great experience with Darboy Stone and Brick. We just bought a home with 2 fireplaces that needed inserts. We started with just one- The team was very knowledgeable and professional. The installation of our gas insert was quick, and though we had an odd curved fireplace- they did an amazing job of custom cutting the metal surround so it fit perfectly! We will definitely be back next year to get the second fireplace insert installed! Thank you so much!

Darboy Stone and Brick does good work. We are very happy with the fireplace insert they retrofitted into our existing wood-burning fireplace. Having said that, Darboy Stone and Brick can be inconsistent in communications. Be proactive in communicating with them to set appointments and in confirming them. For the appointment to measure our fireplace, the technician was two hours early (I was home, so it didn't matter).

To complete the ordering process, we had a to re-communicate some information they probably should have known. For the install, we did not receive a call indicating what time (on the day we agreed) they would arrive. These issues weren't big deals, but a little more focus on communications by them would have made the experience better for us.

PLease don't expect friendly customer service from this business. Was just there for the second time and this visit ws about the same as my first.not rude agents, but quite hostile. Would never do business with them. Quality may be good, but sales people act as though they have the only thing available in this area you may want. Sorry I returned, ,,,,,,,,w aste of time.

I liked them enough for price and installation. However, when it can to servicing the gas fireplace, telling me the earliest appointment to come out and fix it is 3 weeks out is unacceptable. That is with me being available any day they could make it! Why would I want to use the fireplace in the winter anyway! So you can sell it to me and install it quick, just not fix it when it doesn't work. It is less than 2 years old.

I had a disastrous call with this firm. The salesman was arrogant, and threw up as many barriers as he possibly could. He was