Biological Shield Paint

We used Bioshield paints in our bedroom and both our painter and I were very happy with the results. Then, we decided to paint our hallway. We ordered more paint, this time we chose a different shade of white that is listed on their website. We began painting today and noticed the white was really a light salmon - it looked nothing like it does on the website.

So - we called Bioshield -- and were immediately belittled and berated by a guy who turned out to be the be the owner (!). We've spent close to $400 on paint from Bioshield and were told we couldn't get a refund for the unused paint - AND - they assumed zero responsibility for the tint of the paint. Apparently, somewhere on the website is a disclaimer to not trust the tints on the website when choosing paint.

I know, it makes no sense when I type it either. So, if you order white and they send you green, tough luck, because they don't do refunds. It's almost shocking to receive such terrible and abusive treatment in this day and age. Businesses seem to bend over backwards not to receive bad reviews on social media, but Bioshield DOESN'T CARE AT ALL how they come off to customers.

We were going to spend thousands with them to finish our house because we really loved the product, but we cannot support a business that treats its customers like garbage and assumes everyone is out to scam them. I would stay away from Bioshield at all costs, and check out other clay paint manufacturers that actually care about their customers.

Very difficult to work with. Can't touch up at all. Not worth $5.

These guys are the best! These are much more environmentally sound products than just paint and urethane. We use their resin water based sealant most and it is truly a wonderful product I highly recommend this business as well as their products!

In the past, I used the products, and I thought they were great, but I recently bought another product that didn't work out. The instructions on the label were not adequate. Then, I encountered conflicting customer service. I spent a lot of cash to mail back the product per their recommendations, and then they would not even give me a partial refund.

*Update* It has been two weeks since I put one coat of the Bioshield clay based paint on the walls. I still can't be in the room without my nose and eyes burning. I have purchased three gallons of the Bioshield clay based paint. Two in October 2018 and one in May 2019. The first two were ordered at the same time and while I had a problem with a strong smell I talked to the company and worked through it.

I decided to give the paint another try when it was time to paint our guest bedroom/office. This time I ordered one gallon. The room is about ten by eleven, one wall is mostly closet and another wall has a window so there isn't all that much wall space. First, when opened I saw that there was an orange streak in the paint. I contacted the company and was told that it was tinting that didn't get fully mixed just stir and it should be fine.

I stirred, a lot then finally moved on to painting. There was a smell, clay which you expect, but something sharp too like a strong vinegar or alcohol smell. More stubborn than sensible I kept going. After all of the paint was applied (one coat to three walls) I was not feeling great. When my husband came home he said he could smell 'something' sharp as soon as he come through the laundry room.

I told him about painting my office, he opened the door and closed it immediately. I had the window open and a fan going but the odor had definitely multiplied. That was Friday afternoon. It is now Monday afternoon. After three full days in warm Arizona weather, an open window and two fans going the smell is still intense. It burns the inside of my nose and stings my eyes.

The walls feel dry and all painting tools were taken outside right after I painted. I don't know what is causing the smell. The company advertises that there are no harsh chemicals in the paint but it definitely has a chemical smell in that room. I am concerned about the situation. In trying to improve my living space by purchasing 'natural' paint I have made the situation much, much worse.

I tried to contact the business this morning. I asked to talk to the same person I spoke with on Friday. The woman who answer red the phone was rude and unhelpful. At over $70 per gallon (price and shipping) I would have at least expected basic customer service. Now I have a room I can not enter. If the smell wears off at some point in the future we still need a 2nd coat on three walls and have one that is unpainted. It is a disaster.

I love this place! There are some unflattering reviews here, I think they must have addressed the problem because I had such a great experience in the store. They have a new showroom close to their old one, and directions on maps may not be updated yet. I make wooden toys and am so glad to find some colors that are safe for our environment. I asked so many questions about their products and the staff was knowledgeable and helpful.

I am so pleased that a store in New Mexico is the distributor for these eco-friendly German made products. The staff helped me chose a clay paint color and made sure I knew how to apply it. They are no-nonsense, but friendly. Maybe that is what is off-putting to some customers. A word about the clay paint - no special equipment is required. I applied it with a roller and found one coat was adequate on an already painted wall.

I did need two coats on new drywall. CAUTION for chemically sensitive people - the paint had no odor when applying, but it did give me problems for over a month after. It does contain a minute amount of chemical preservative, but I think it may have been the alcohol. It was applied in wintertime, so I could not open a window. A fan helped a bit.

I love love love the products, especially the hard oil. I put one coat (smells wonderful) on old wood 13 years ago and have never had to freshen it up. Just did it again for old wood in my tiny house on wheels. Awesome. Easy. And customer service has always kept their promises. Their ratings ought to be much higher if others have my experience.

Horrific customer service. Will never do business here again. Belittling and disrespectful. Shame on them for not having a better product or business model.

Dropped by the Santa Fe store looking for information about the paint. Wandered around the small lobby talking and examining products for five minutes with no help in sight, so we found someone in the back to ask for assistance. He summoned a tall, gray-haired, pony-tailed fellow through the open door of an office adjacent to the lobby. We must have disturbed said fellow from something he'd rather be doing (which was definitely not dealing with customers) because he responded to our questions with sarcastic remarks like, "It's paint!

You stick a paintbrush in it and brush it on the wall!" His technique was effective at getting rid of us in record time. Grateful to an earlier reviewer for mentioning American Clay. Will look into it.

Customer Service is very bad. Spoke with several people on different days. Both rude. Though I wanted the paint, I ended up going elsewhere because they are so rude.

Excellent quality natural paints and the people who work here are all very knowledgeable.

I purchased three gallons of the clay paint. I painted directly over old plaster walls that had been stripped of wallpaper and thoroughly cleaned. I am not happy with the results. I have two main concerns. First, it took 3 times as much paint to cover the walls than it says on the website. Second, when finished the color is not uniform. There are splotches and streaks of a lighter color.

Where I painted directly onto one wall that was brand new drywall, the color is uniform and beautiful. I shared my concerns with Bioshield and was told they don't understand what could be the problem. They said it must be an application problem as they have never heard of this problem with the product. From my experience, I definitely would not recommend this product for painting over old plaster walls.

I also would not recommend using their products at all, as the company will not stand by their products. This is a big disappointment to me as I was very excited to have a natural material over my plaster walls. Now I guess my only alternative is to go will latex paint. $250 experiment gone bad :

What is up with this company? Why can't they send small samples instead of a pint for solvent free wall paint? I have ordered approximately 100 dollars worth of samples that don't work. Customer service doesn't seem to care much about their reputation. I love the outcome of their paint, but you have to order samples because the colors are not what you see. The shipping is overpriced.

9 or so years ago I found Bioshield and purchased a non toxic varnish or sealer for the interior woodwork in my passive solar home. The product was excellent, as was the service. My home is a soulful, artistic, expressive, pioneering creation. I neglected it's needs due to financial constraints for 10 years. Just had an amazing stucco job on the exterior, and the same crew is renewing my cracked, aging beautiful interior Adobe!

Yet the colors and shades of adobe are vastly different, which I am stressed & angry over still eager to remedy. I called my old friend the Mudman, a highly soulful Poet, Shaman & Renaissance Man who plays with Adobe as an outlet for helping self and others heal through connection with our living earth! I told him of my Adobe challenge. He suggested I call I called and spoke to Shannon who will send some clay based paint samples to me. Ahh, now I am really inspired.

I believe this would be the most excellent solution and would honor the integrity of the living earth of my home. I am so excited I asked BioShield to send samples to my Contractor, Alvero at Blu Sky Plaster. They are an amazing team. Yet living in the Mecca of artists and Mystics, as I do, I want these amazing Artisan's to have access to this stellar line of Earth Friendly products! Awesome! Thank you!

I called the sales department in Santa Fe, NM to see if they could ship a small bottle via USPS instead of Fed Ex. With FedEx, the shipping was extremely high for a very small item. It's common for companies to provide shipping options, so it seemed like a fair question. I was very disappointed by the rude response I got. The sales person said, in a very rude tone, "We don't negotiate shipping.

And we can't ship USPS because we aren't going to go to the post office and stand in line for an hour." I guess he doesn't know about the post office's Flat Rate Shipping boxes that are prepaid for and stocked in shipping departments all over the country. Anyway, he told me if I didn't like their shipping policy, he was fine with losing my business. Wow.

I have worked with Bioshield for years. I am a Builder in California, and we have used their products extensively. We have had consistent success with the paints, stains, and all forms of the penetrating oil and sealer waxes. I appreciate having such a varied and plentiful stock of sustainable finishing options. Please look at some of the work we've used their products; including the most pointed LEED Platinum home in the Nation in 2004 (Fonstad Residence).

I will mention that we have had shipping issues, but they were generally a request on our end that was most likely unreasonable without paying extensive shipping amounts. Remember, calling direct to a wholesaler is a great option, but they are busy. They have to service thier retail outlets and the call in customers. Let the products speak for themselves.

Ill take a day or two late over having to use toxic, petroleum products from the larger construction supply yards any day. Potential customers should know that many stores around the country also carry Bioshield products and for small amounts we have been able to purchase locally. www.ecostruction.com

I called Bioshield to ask a simple question: What is the "preservative" at the end of their ingredients in their clay paint? I think that a company that prides themselves on natural ingredients should not be ashamed to tell what that "preservative" is, but I spoke to the owner and she was so, so rude to me. She said that she couldn't tell me because they change that ingredient all the time.

I proceeded to ask her if she was the one who made the paints. She said yes. If she is the one who creates the paints, it seems like she should know the recipe--LOL! She then asked me, "Is there any other company that you can call up and ask what the ingredients in their paint are?" She said that very rudely. I asked her if she could send me a list of what the "preservative" could be.

Her response was, "I am SO busy, I cannot do that. I am just SO BUSY. I would have NO time for that." So, in short, she couldn't (wouldn't) answer my question. Of course she knows what is in the paint; she makes it. Even if she didn't want to tell me what was in it she could have treated me with respect like I treated her with respect.

She really needs learn how to treat potential customers. If you are considering purchasing a product from Bioshield, I would highly recommend that you call up the owner and speak to her and see if you still want to support the company! Bioshield, if you ever read this review I hope that you will consider treating future customers with kindness and revising your ingredients so that they are not something you have to be ashamed to tell to your customers about.

I purchased two buckets of clay based paint from Bioshield last summer (August, 2011) and used it in July this year. The paint did not smell too bad, but there was definitely a smell to it. We thought the smell would be gone in a week or two after using it in a small room, with a fan on and window left open. Boy, after 7 weeks and counting, the smell is as strong as the day it was painted (it can give you a headache). Emailed and called the company 2 weeks after painting, and no email reply, but did get to speak to a lady on the phone. Explanations provided: 1) The paint might have expired since it expires after 1 year from shipping (though this information was never provided during ordering or on the product); 2) That the paint might have been reacting with previous paint on the wall, creating nasty chemical smell.

The Drywall was painted typical white before we moved in 3 years ago and it was most likely from since the house was built 20 years ago. If 2) is true, no precaution of this sort was provided on the web or the product either. Left another message on the company voicemail about 2 weeks ago and no return phone call. It has been very frustrating since we cannot use the room.

It definitely has back fired on us as I searched high and low for zero VOC paint for a long time before deciding on this product. It would have been wiser to go with the bigger brand low-VOC paint sold in Homedepot or Lowes. Thought I would share this information so other people do not go through similar headache.