George Brown & Son Glass Works

I've used these folks once before and dealt with crabby, curt people while I waited weeks for a very small mirror. I was actually providing the mirror and asking them to cut it. Because they were close, when I needed a small mirror, I called them and and they quoted me over $60 for a 14 round mirror and told me 3-6 weeks. I called Lancaster Paint and Glass where a very kind accommodating lady was happy to quote me $44 for the same mirror and 1-2 DAYS delivery. No more Browns glass.

Browns Glass did an amazing job installing 2 very large (8'x8') picture windows at our home! Job got done quicker than anticipated and we are thrilled with their communication and professionalism! Highly recommended! Thank you!

Received our quote quickly but took some time for it to come in and be installed. Once it was put up it was exactly what we wanted for a custom shower. After about a month of using it was leaking around the fasteners, I sent a message to Facebook responded to right away and someone was back at our house within a day to reseal around the fasteners. We were made aware this might happen after use. No issues since, excellent customer service!

Brown's Glass was excellent! Great service, value and overall experience. Tori was super helpful with all my requests and measurements. And the glass U order for my table tops came very fast!

The install of the Antiqued Mirror for my cabinet doors looks AMAZING; and the technicans that did the install showed up on time, were very polite, knowledgeable and so pleasant to work with! Tori was very helpful coordinating this project with me remotely, with prompt email responses and phone calls. Although it was a small project, it went so smoothly from start to finish and I greatly appreciate that! I highly recommend using Brown's Glass for any of your glass or mirror projects!

I had such an amazing experience working with Browns Glass. We had numerous windows and screens replaced in our home. We even had a large shaped window they replaced as well. Everything turned out beautifully. The salesperson we dealt with, Tori, was absolutely amazing. She walked us through every step of the process and was very knowledgeable and helpful, as I was new to this type of repair.

The two gentleman that came out to do the work were very professional and very nice. They did an amazing job. They even got everything completed before our settlement! I would highly recommend them for any window repairs!

My experience at Brown's was positive. I was able to order skylight glass (contractor has to install it) at a fraction of what other companies were going to charge. Brown's was very knowledgable and presented me with many options that fit my needs. Great company!

We met with Hannah today in the shower showroom. We really appreciated her knowledge and suggestions. Hannah pointed out things we never would have thought of. Brown's has a fantastic display with so many options to choose from. I would highly recommend them.

Very poor customer service we bought a home and in the contract a window replacement was to be done by this company. They gave me a lot of hassle in talking to them setting up a time. When they finally came out they were early and left before the scheduled time blaming me for not being there when they were 2 hours early. Again poor service rescheduling. I need new windows through out my home I will not go through then nor allow whatever company I chose to buy glass with them.

Decided to load the fire place up and put a whole log on top of the fire and then hopped in the shower. 5 minutes later glowing hot glass everywhere. Next day I called Browns Glass hoping they could un knot my day. Before I called I began reading the reviews before anyone answered the phone. It was Hannah that answered the phone. Not only did she help me get door out of the fire place but told me this was not the first time they had fixed a fire place door and to bring it in.

Once I arrived I walked in without consideration of the current pandemic we are all facing and should had waited out side. Hanna walked right up to me and wasted no time looking at the door she told me then and their that they might not be able to get the frame apart to put new glass in. Then she calls to the back. Not one but 4 men came out to take a look.

Then Hannah said agin look we might not be able to fix this we have to charge you now and if we can't fix it we still have to charge you for our time. At that point I figured it was not going to be able to be fixed but the guy looking at it seemed to be motivated by the challenge and then said wouldn't you leave it here for me to take a look at.

I willfully walked away. About a week later out of excitement I called to see what the word was. They said the glass had not arrived next day I get a call it's done. On one if the COLDEST DAY'S of 2021 my fire place door was professionally done. Every person working the day I came in gave me there very best and did not disappoint. Hannah made sure I knew what could and couldn't happen 3 times before running my card and then agin afterwards they only charged me half of what was expected. Was able to have a fire on one if the windiest nights thanks to Browns Glass and their MAXIMUM EFFORT

Our American Legion in Wrightsville PA had them install a glass door for us when a few months later it was broken by what can assume a stone in cold weather. Several of us had to call them we only got one return phone call confirming the glass order then it took 2 weeks to get in and we had to contact them again to get it installed again no return phone call.

Very impersonal, should not have taken 2 weeks to get a replacement glass that they put in, and then we had to push them for delivery. Receptionist very pleasant but admitted a disconnect between the front office and the installers, would have liked better service for our business. Will find someone else next time with better service.

I had Brown's create a custom mirror frame to surround a tv. Their customer service was great and I was thrilled with the final product. I wouldn't hesitate to use them again! Thanks Hannah for all your help.