Floor Doctor

I would rate them a 10 if I could. What separates service providers and contractors is not when things go right. It's when there are issues and let's face it, construction related projects tend to have hiccups along the way. They did what they said they were going to do and saw the job through from beginning to end, including coming back several times to address an installation issue until I was satisfied. They are a hidden gem in an industry known more for leaving the customers high and dry than treating them like they would like to be treated. Great service for a fair price.

I was looking for someone that could basically do carpet and refinish hardwood floors in an 8000 square-foot commercial building. Chris and his team took my time and urgency into consideration and they were able to deliver, and the prices were better than the big box stores including labor! The white washing on my hardwood floors get more compliments than almost anything in my building.

I worked for a large flooring company chain in the metro, and it doesn't compare to working with this locally owned business. Chris has more knowledge and experience with flooring then almost anyone I know and everyone I recommend him to will continue to go back.

Kathy and Tom Goering have been here for 15 years and 32 years in the business in total. Kathy is the color, design and floor specialist. She knows a lot about hard wood. Tom does all the installation. They work closely with the National Hard Wood Flooring Association and have many qualifications and certifications. I worked there briefly and absolutely loved my time with them.

They sell all kinds of hardwood, engineered wood, bamboo, cork, lvt. They have wholesale available for builders and contractors or remodelers. They have an excellent team of installers too. Todd and Mark are extremely skilled. Overall their service is impeccable. They are really kind and honest and hardworking. I learned a great deal with them. Thanks Kathy & Tom and Rayne! Keep up the good work.

My living room floor required repair & because the floor was installed a number of years ago, it was difficult to match. I had 2 other rooms with hardwood floor problems; I was told by another contractor that they required refinishing. The staff @ the Wood Floor Store worked with me to find a replacement wood for the repair that looks really close to the original & they did a 'buff & coat on all 3 floors that turned out really well. They did a nice job; I recommend them highly.

They do excellent work. We had a botched wood floor job several years ago and the company doing the work simply could not get it figured out. We called the Wood Floor Store and they fixed it beautifully. Because of that, when it was time to re-finish the entire house, we called them again. They were professional, polite and punctual. The results are beautiful.

We had an unusual wood floor and location, but wanted to run with the idea and add and repair, sand, stain and seal. it wasn't in the greatest shape, but did what we could to keep the rustic look. We intended to do most of the work ourselves, but sanding is best left to professionals. I called a few local places and after 2 minutes they weren't interested in the job.

Then I called The Wood Floor Store. Jan answered and Tom was nearby and took over the call. At first I thought this call was going the way of the others, but then Tom realized I wasn't a flake and agreed to come out and take a look. Again, this was an unusual installation. We agreed on a price, gave them a call when we were ready, and the next week (yesterday) James sanded the floor.

It is absolutely beautiful and exactly what we wanted. I will be staining and sealing starting tomorrow, and can't wait to have our rustic billiard room finished by July 4th. A heartfelt THANK YOU to the whole crew, but particularly Tom for hearing me out enough to come and take a look, and James for unparalleled skill with the German floor sander;-)

Cannot say enough about the company. from the showroom experience, to the knowledge and professionalism displayed by the staff, to incredible customer service it was a fabulous experience. The ordering and installation process was simple and very well explained. The installers were right on time, took incredible care with the installation and were neat, clean, organized and respectful of our home and belongings! Ours was quite a large project and I would recommend them without hesitation! Great product and great experience. Thank you!

The entire staff of The Wood Floor Store were super friendly and extremely knowledgeable about various types of flooring while being considerate of the customers budget and specific needs. If you're looking for new flooring for your home or business, I wouldn't go anywhere else but The Wood Floor Store in Sarasota.

They did a wonderful job refinishing our floor and the overall job came out beautifully. I did have a problem with Jan, however, as she flat out lied to me several times on the phone regarding an issue we had in one area where the boards were discolored. Jan tried to get rid of me by lying instead of trying to work out a problem that occurred in a reasonable manner.

She became quite agitated with me on the phone, and repeatedly refused to help me with the issue. I had to call back approximately 6 times even to get her to agree to have someone come out to look at the discolored area. Tom is very good and trustworthy, and ultimately the problem was resolved satisfactorily. However, I would recommend that you speak to anyone else there other than Jan whenever you possibly can.

I called to get a price for tongue and groove replacement wood for a house I am restoring in downtown Sarasota. I saw the exact wood I needed in a shared warehouse space of a client of mine.(which the wood was stored by this merchant) After 3 phone calls I finally got a call back. The receptionist said it was pretty expensive but she didn't know the price?

She said that she left a note for the owner to give me a call with the price. Finally, after my 6th phone call the person answering the phone asked if I was prepared to pay $15 per foot because it was reclaimed. I told her the wood was not used, that was in the warehouse. Once again, I had to call back to be told the owner does not want to sell it and wants to use it for repair jobs.

I can't imagine hiring this company to sell and install my wood floors after this experience! A simple reply from the beginning that this wood was not available, would have sufficed!

Great job by everyone, highly recommend! From the original estimate to the installation and the final invoice everything was perfect!

I had laminate flooring installed by the Wood Floor Store in the open-space area covering my living room, family room, and office. The work was completed in three days and looks gorgeous. The workers were professional, courteous, and left the area cleaner than they found it. They also applied floor protectors to all of my furniture's legs and put all the furniture back in place. I am extremely happy with this company and would not hesitate to use them again for any future needs.

Tom and Kathy are an amazing team and their installers absolutely outstanding! They have done work for us both in a luxury home and now our condo and our experience has been exceptional each time. Even our condo neighbors and management commented on their professionalism and cleanliness.

Watch out! disaster unfolds when you have this business into your home. They do not protect your belongings, leaving piles of sanding dust on everything from cabinets to shelves to ceiling fans. And without my approval they chose to stain my wood floor Black, think Halloween Black when I said I wanted a dark brown. I will now have to find someone to rip out the flooring I had which was red oak, planks, and start over. I am deeply disappointed in their workmanship.