Austin Stone Works

Excellent customer service from the moment I walked in the door until I made my last payment. We had ordered our countertops almost a year ago and I had forgotten what we had ordered, so I called to see if I could see the products and Kim said "of course". Kim and Judi we both very helpful, the guys that came and measured were pleasant and respectful of my time and carefully inspected the sinks before promising when they would be able to cut. Turns out 2 of the sinks were damaged and they waited until new ones were delivered before starting on our project.

The installers were great and respectful of our property (lifting the wheels of the countertop carrier over the thresholds instead of having them bear the weight). The countertops are perfect. I would highly recommend looking at what Austin Stone Works has to offer for any remodel or new construction project that includes countertops.

I had the pleasure of working with Paul on damage caused by etching of venetian marble on the bathroom sinks. Starting with a google search which shows a great web presence, handling of my phone call, the visit to assess the damage and fixing the issue, were all handled very professionally. Paul was very courteous, prompt and very experienced. I called several companies, including the original sink installer, and selected StoneCare.

I cannot think of another company matching the job as well as it was handled. I highly recommend StoneCare to anyone who needs stone or tile work done. I wish StoneCare great success in the future.

Thank you, Austin Stoneworks! Kim Hauger, Mitch. you are a great team. The Katz Builders, Inc., Team totally appreciates the commitment you have to customer service and quality of work. Kim's follow through is outstanding. We are constantly commenting on how efficient, concientious and caring she is and that she goes beyond and more from guiding our homeowners to finding the slaps and samples they need.

She understand how challenging our business is and that as a builder/remodeler we have so many components to deal with on a regular basis from the job startup to finish. Knowing that Kim is in our corner, that she cares about our homeowners gives them and us peace of mind We can't thank you enough. I know, in the end it's your job. But, having said that, you take your job seriously and you make it more than your job just like we do.

For us, like you, it's all about the relationships we have with our professional trades (like you and your team) and our homeowners. The jobs we have worked on with you have turned out beautiful. Kim, Mitch, you are truly the BEST!

My house was built 5 years ago and we used the company. They were great! The company has since been sold. And the new company can really brag! Or I will. I called their staff about a situation I had with sinks. They not only responded promptly and scheduled promptly, but they also sent 2 very nice young men who did a great job. So, although the company changed hands, the new owners were considerate of the old owners customers and warranties. When I need granite and marble again, I know the best company around to buy from!

From the beginning, I knew this business was my choice.the right one! Judi was wonderful, very courteous and professional on selection, set up, etc. They worked with us based on our 'hectic' schedule'. They had the right price and selection. Install was on schedule and the guys, Pedro and Lorenzo did a fantastic job, they answered my few questions I had! It was truly a wonderful experience working with Judi. Highly recognize this company.

The professionals at Austin Stone Works really made the process of updating our kitchen countertops a snap. Each step along the way, people took the time to explain the process and answer any questions we had. Kim helped us choose a granite to complement our kitchen. Ryan, Mitch and their team of installers made sure the countertops were cut to fit and installed properly. We're so pleased with how the kitchen looks now.

A quality product and good service is always hoped for. These days, if you get one or the other, it's a nice surprise. When you get both, its worthy of comment. About 4-5 years ago, we remodeled our kitchen and bit the bullet to buy granite counter tops from Austin Stone Works. Once installed, they were perfect. However, after a few years, the epoxy came out of one of the seams.

So we called the store and, to our disappointment, they were out of business. Not sure what to do next, we let the repair go until a last year. Sick of the open seam in her otherwise beautiful counter, my bride decided to look for another granite company to handle the repair. Well, lo and behold, Austin Stone Works was back in business. As we later learned, the previous owner folded but the company was purchased by Ryan Agnell.

Since Ryan was the new owner, clearly he was under no obligation to fix the damaged seam but, to our surprise, he took care of it anyway! Ryan and one of his guys came out promptly, repaired the seam, and added a plastic strip so the steam from our near-by dishwasher wouldn't damage the repair. What's more, he did it all gratis! After 5 years I wouldn't imagine the original owner would fix a problem at no cost let alone the new owner.

If you're wondering if these are the guys for your job, I'll say without reservation, YES. Our counter tops are gorgeous and they stand by their work beyond any reasonable expectation. That's business done well

Had a great experience with Austin Stone Works. I had shopped other places where I was basically ignored, not followed up with, or given an estimate never to hear back. I'd never purchased granite before and Kim was so helpful, walking me through the options. In the end, I went with a slab of colonial white and it worked perfectly. From picking the granite and measuring to installation, it was a great process. I would highly recommend them!

We searched all around town and Austin Stone Works gave us the best price along with the options we needed. Measuring was perfect. The installation was very quick. They were very careful to clean up any mess. I noticed one minor flaw after they left. They quickly and professionally returned and corrected. They also took time to show me how to care for the stone and what chemicals to use and not to use. Very happy.

I love my remodeled 1976 kitchen! Austin Stone Works did an excellent job helping me choose my granite and installing it. I took a floor sample, woodwork picture and rock pictures. Kim Hauger was easy to work with and so knowledgeable. She also helped me choose the back splash tiles and grout color. They came when they said they would. The installer answered all my husbands questions about granite and mine about the care of it.

The quality of their stainless steel sink is better than others we had seen. All my appliances fit and everything coordinates. The Astoria Gold is beautiful! I would highly recommend Austin Stone Works.

This place has great customer service. Judi went above and beyond with kindness to help me find a remedy after we accidentally damaged our granite countertop. I so appreciate the help and support.

I am thrilled with the countertops I got from Austin Stone Works. They are beautiful. Everything was done as promised. The customer service was fantastic. The measurer and installers were very professional and courteous. Kim (who works in the office) provided the best customer service I could have received. When my sink came in with a hairline crack (it was a sink I ordered elsewhere), she did all the legwork and got a replacement sink directly from the manufacturer in a short amount of time without me having to return the sink or find the replacement.

Even after the job was complete, she helped me with backsplash options. She is awesome! I highly recommend Austin Stone Works and will use them every time I need stonework done in the future. I could not have had a better experience.