Austintown Fence

Read some pretty severe criticism of the owner but decided to go ahead with an order because I want to patronize local small businesses. Our job wasn't easy, the grounds to cover were not perfectly level. We purchased a very large amount of wood-look panels and black chain link fencing in the woods to keep the dogs contained. The posts for the panels went in ok except for a few places where they were spaced too far apart, so those panels have blown out of the tracking during storms. We were never able to get the company to come back to check on issues and make adjustments.

Very honest and forthright people. Always get back to you. Seems to be quality work at a fair price.

AF was a pleasure to deal with for the purchase of our fence project. The salesmen inside were helpful, professional, and friendly. Yes, there may be a wait time for materials, but it is most certainly due to this "wonderful" pandemic. I felt they were doing their best to get our fencing materials as quickly as conditions allow.

Well, this was my experience. I wanted a driveway gate & electric opener Couldn't get anyone to come look at my property & the owner (Bernie), couldn't be bothered to ever call me back. So they did nothing. Not even deserving of a 1 star.

They installed a chainlink fence to our front yard that looked really good. A few months later we decided to have the backyard fenced as well because of our dogs. Owner after numerous calls came out and quoted and I agreed and he never contacted me back for a date. After multiple calls asking why he was not setting up a date and not calling me back was very rude. I think that is very unprofessional since I was a previous customer I would give him 5 stars for the front fence and NO STARS for the non response making it 2 stars.

Well, I spoke with a representative to schedule an estimate for a chain link fence for the property we've purchased in North Jackson. I explained that we'd be driving from Arizona and would only be in town for 1 week in order to get estimates and have the fence installed prior to our complete move to Ohio. We scheduled for 10am on the Monday after we arrived at 10am. Unfortunately, my phone stayed on AZ time causing the appointment to appear to beat 1pm PST rather than the 10am EST, this caused me to be late for the appointment by about 20 minutes due to a run to the grocery store.

When we returned, we did find a notice on our door that we missed the appointment and then realized the time zone issue and immediately called to apologize and reschedule. When I called, the person who answered was pleasant and asked someone (who I can only assume was a manager/owner) about rescheduling. I overheard the response and was a bit taken aback.

The person then came back on the phone and said he'd get back to me after a discussion with the other person. I agreed. After waiting about an hour with no return call, I called back to see about rescheduling whereas I was told the discussion hadn't happened yet. After some additional time went by, we went out to explore the area and stumbled across their actual showroom, so I stopped in. Again, I was greeted by a pleasant man and I introduced myself and asked for a status of the rescheduling.

He then walked to another room and asked the other person what he should tell me. then silence. After about 10-15 minutes another man came from the room with hands on hips and proceeded to tell me the he was 'doing me a favor with a Monday appointment" because he "doesn't do Monday appointments." I apologized for missing the appointment and explained the confusion, he didn't care and became somewhat rude and combative just repeating how he did me a favor.

I asked about rescheduling for another day the same week and he again repeated the he did me a favor already and that he wouldn't be able to get out for an estimate for at least 3 weeks. I declined and told him I was happy for him to be able to turn down an almost guaranteed contract. I ended up getting another quote from a different contractor and awarded them the work.

Would I recommend Austintown Fence? Unfortunately, no. The manager's attitude, demeanor, and overall tone was unacceptable, but as poetic justice - he missed out on a 1236 linear chain link fence installation. I did give 2 stars based on the original Monday appointment, without it - 1 star would have been given due to how I was treated.

Austintown Fence was great to deal with. They quickly set up an appointment for surveying of the fence. Once surveyed they remained communicative in relaying installation timing and were considerate with when payments were due. Great quality and fast installation, would highly recommend!

The room over a month to come out caps on my posts. During that month I called them every week, sometimes multiple times in a week, still took them over a month. I never got the quote for the other portion of my home. The used my water faucet in the back of the house and for got to turn it all the way off so when the pipe unthawed my water just ran until I saw it and shut it off!

The wood they gave me wasn't treated (my fault, I should have asked). The job was done quickly (the was a plus). My neighbors gave me a hard time about making sure I wasn't over the property line & when austintown fence got word of that, they came back and pulled the posts out so they wouldn't settle and then have to charge me more to move them, which I was very thankful for.

I have shopped this place for years. Nothing but the best of help, the smartest of ways to fix things and great product. The owner and his wife treat with a hello, and are quick to help. Tom, has helped me out a lot with products, repair and how to videos, in person. The lock for the gate still was the best idea yet. Thanks

Called and asked for estimate for fence repair. The lady who answered the phone told me that they didn't do repairs. However the website says they do. Pretty much blew me off

I had 2 Budget truck rentals made in error a few days apart. Upon picking up my truck, the man at the desk asked how many trucks I was renting that week. I told him just 1 and that the other reservation was supposed to be cancelled. Apparently he STILL did not cancel the reservation, as they charged me a no call/no show fee of $50 that they can't refund, only Budget's overseas customer service can.

No appogy, no acceptance of responsibility, just "oh. Sometimes they don't cancel. Call customer service." On top of that, the tow dolly I picked up was rusted and the straps were cut and then burnt/melted into place, it took us over an hour to fix the straps in order to load my car onto the dolly. Upon returning the truck to another location, the other location owner noted that the truck was filthy and smelled badly.

He said he couldn't believe that they would provide a truck in that condition without first cleaning it. Horrible, horrible experience. Will never use Austintown Fence or Budget truck rental again.

Terrible customer service! If I could give them 0 stars I would. I had attempted to rent a budget truck from them on Saturday, I had the truck reserved for 11:30. I was traveling from out-of-town to do a 1-way move and I was unfortunately delayed. I called them to explain the situation and assured them I would be there by 12:30. The guy who answered the phone said "we won't be here, we close at 12." I asked if they could make an exception or if I could make other arrangements to get the truck, he put the phone down to ask the manager who I very clearly heard say "sorry about her luck, we close at 12." I was truly speechless, I can't believe a company would stay in business by treating customers that way.

Quick review for this locally owned place for all of your fencing needs.and I don't mean a place to unload your stolen goods :) I visited here yesterday to pick up some hardware and an 8 ft section of fence I needed to replace at my house. I was immediately greeted by a gentleman who took me outside to where the chain link fence was located. I told him what I needed, he cut the fence and brought all of the hardware I needed inside for me.

Great service! The section of fence with all of the hardware and tax came to just over $22. So, of course I got yelled at by the wife for putting this fix on the back burner for 3 years (sorry honey). Great place to buy fencing of all types and great service. Also, if you need to rent a Hertz moving truck, they do that too!