Brass Center

Not impressed. Given the prices & items sold by this store, one would think they'd be very helpful. Customer service? Hello?

I'll add my rave review of The Brass Center, an extraordinary resource to the trade -- architects, designers and contractors -- for home and commercial door, cabinetry, plumbing and other architectural hardware and related equipment, parts and products. Individual homeowners can work through design professionals to access their extensive product lines, deep stock and vast expertise in all aspects of hundreds of hardware products. The Brass Center's busy well-trained staff is helpful and responsive, and will happily assist with special orders and technical problem-solving. Highly recommended.

This is a great one stop shopping place for all your Brass needs. Excellent personal customer service. 5 star service and same day delivery too.

The best for this kind of offering.knows and door and drawer.

Knowledgeable, friendly staff. Extensive selection of custom hardware. Great overall experience.

THIS PLACE IS AWFUL. I dealt with 2 of the most awful human beings that I have ever had to speak with in my life. One of them was named Amparito Mostafa and she was rude, short, and completely unhelpful. I hope you readers never have to come in contact with her or one of her inept co-workers. They misplaced paperwork, which was somehow MY fault, for a 5 digit project and then gave me attitude.

When I tried to resend the paperwork they just didn't respond. I am totally shocked that they are still in business with these horrendous people "working" there. They would be better off with a bunch of monkeys. I would have given this hell hole a negative rating if I could. DO NOT SHOP HERE! Go to one of the million other places that sell the same items. This is America Brass Center - clean up your act otherwise you'll be out of a job. Hey, if this doesn't work out you could always work at the DMV.

Absolutely awful customer service. Took over a month to receive custom order that was supposed to take no more than a week. Finally received, but it was nothing near what I had ordered. Have been trying to reach someone there for past 10 days: telephones are out of order. Did they finally bite the dust? Not surprised.

These guys are great. Their business is primarily to the trade which may be why people aren't happy with the service. They have more options than anywhere and they are organized and efficient. I checked around after reading the negative reviews and ended up coming back because they were the only place to have what I needed.

This place is the worst business that I've ever dealt with in the design industry. No customer service, poorly trained sales people with no professional demeanor. Make a request to speak to accounting and expect to be placed on hold until you get tired of waiting and hang up. Call again and the same person who placed you on hold will tell you they are accounting and accuse you of hanging up. Requests are never met.

Instead of addressing an unsatisfied customer professionally their sales rep will suggest meeting them later on in the street for a real fight. Dear Brass Center, you are not the only business in New York that offers hardware and fixtures. And if Yelp offers 1/16th of a star I might consider giving that but at the meantime I'll have to settle with being generous.

Horrible, horrible place. We are a design firm and we have the hardest time with them. No customer service, our salesperson sucks! they never get back to us and when we call they brush us off to an assistant who knows nothing and has to play detective on an issue they know nothing about b/c our sales person doesnt want to deal with the problem they have created.

I needed to find a towel rack for my new bathroom. I went to this store hoping that they would be helpful since this towel rack was obviously custom made and I would most likely order it from them. INSTEAD they are completely unhelpful in every aspect. Unless you are a) a contractor planning on spending a lot of money or b) an uptown lady who has nothing to spend her time on but to re do her bathroom, you most certainly not feel welcome here.

They told me that I would have to drill new holes and it would be IMPOSSIBLE for them to help me. I've never had such a horrible experience. Do yourself a favor and go across the street to Waterworks. They are much nicer and helpful over there.

This business only gets one star, because Yelp won't let me give it less than that. Our company (a NON-profit, mind you), ordered a letterbox from them and when it was the wrong size, they refused to exchange it because they said it was a "special" order. At NO point did the salesperson inform me that it was considered a special order and therefore not eligible for exchange.

The receipt itself only says "No refund. Store credit only." Nowhere does it say that you cannot return these "special orders" of theirs. When I spoke to the manager, her only response was to repeat that it could not be exchanged because it was a "special order." Nevermind the fact that the order took much longer to arrive than the original estimate I was given and when I called several times to check on it, my messages were not returned.

The customer service at this place leaves a lot to be desired. It makes little business sense to alienate customers who were planning on using them for projects next year. We certainly will not be using them now. Save yourself the trouble and go somewhere, anywhere else!