Fireside Hearth & Home

Kevin was absolutely amazing and exceeded our expectations by not only fixing our fireplace, but also making it look brand new. He was patient with all of our questions, a true professional and a fireplace technical expert. We are so grateful for all his help and giving us the confidence to finally paint it to give it a fresh, new look that we love and had longed to do since first moving into our new home.

Very long story. I had you guys out here several times in the span of two years with the same issue. It was never resolved to the tune of $1,100. The last comment from your tech was it would probably cost me a lot of money to determine the issue. Well, I had someone else out which then cost me another $200 and they found the issue right away. So I called you guys and spoke to several people and finally got someone who was going to order the part and they scheduled me.

The day before the scheduled time, I called to confirm and you had no record of the schedule. So I had to wait another month. Finally, someone came out and fixed the issue per the recommendations from the other company. This guy was very knowledgeable and I would use you guys again if I was guaranteed I could get him. He was receiving calls from his coworkers about issues.

I didn't get an invoice for the issues so I don't have record of him fixing the issue. I also refused to pay for the service call. I still think you guys should reimburse me some of the money I spent. However, now I am a little concerned because there is a lot of whistling when it is windy outside. That wasn't an issue before.

Kevin went above and beyond in providing routine maintenance for our gas fireplace. He demonstrated expertise and thorough knowledge in his field. We had been planning to paint the decorative brass black. He knew to just remove the brass, exposing the beautiful black and even painted the remaining piece that could not be removed. We are more than happy with the service. Thank You!

We bought 2 fireplace inserts for our new home. After installation, one worked just fine but the other turned off exactly 60 minutes after it was turned on, all the time. We'd have to reboot every hour. Turns out it had a bad computer box which was simple to replace. Fireside didn't charge for the part but did charge for the service call, $359. Nice warranty. We're enjoying our fireplaces but very disappointed in the warranty policy.

We purchased the top of the line fireplace and was told by the salesman after giving him exact dimensions that it would heat our basement but this couldn't be farther from the truth. After running for several hours it barely heats up 1/3 of our space. The salespeople need to be more realistic about performance expectations rather than just closing the sale!

The technician was top notch! He was friendly, got right to work on our fireplace maintenance and was very respectful. I also appreciated that he provided service options to make it easier to keep our fireplace in great working condition! Definitely a 5-star experience!

We needed to replace our gas fireplace after many years. The installation went very smoothly. They were on time. In fact, Noah called for the finish installation work and was able to come in the morning instead of afternoon. That freed up my time. They were all very conscientious and cleaned everything up when finished. Noah did a great job with the finish installation and took plenty of time to show is how to use the remote to control all the options on the fireplace.

Our technician was excellent. He spent the time to totally educate us on our fireplace and how to maintain it in the future. He was very courteous and careful cleaning our two fireplaces. We will definitely have him back when the times comes for our next maintenance check. Thanks for the great service.

Kevin did a great job servicing our fireplace, replacing an older ceramic log that broke, and touching up the scratched paint. He gave us a call to tell us when he was arriving and arrived in the time window. We have been longtime clients and will continue to be because they are customer focused and have well trained service professionals.

Once I got the repair person there it was a wonderful experience. My gas fireplace is in far better working condition than it has been for years. However the lower score was for the amount of time I had to wait to get it repaired. I called in November and finally got it done in February.

We had a service call to get our fireplace back up and running after years of non-use. Andrew was friendly and quick to tune up our gas fireplace.

They are backed up at least 2 months from the time you call to schedule an appointment to when they can come to your house. He shows up an hour late with no Communication that he's running late. Then they sent a regular service tech and according the him I needed a installer tech to look at my flue pipe. He was a very nice guy and professional but didn't fix my issue. I'm supposed to call back and reschedule for an install tech, so maybe I can get it fixed this summer!

The tech fixed multiple problems with our gas fireplace to get it working and answered all my questions. He was very personable and even let me know things going forward that will help us maintain it better and make it more efficient. We've had it 20 years and it sounds like it may have 20 more years left in it. One visit. Not cheap but very satisfied.

Kevin was prompt, polite and friendly. He was able to get the cloudiness out of the glass by spending extra time and cleaning it three times. He went above and beyond expectations on the painting of the fireplace. I will ask for him next time I get my fireplace checked. He exceeded my expectations!

The technician came on time, was pleasant and knowledgeable. He explained what was wrong and repaired it. Our stove mow works fine. The service was not cheap, but was high quality

The fireplaces seemed to be installed well and ordering through our builder was easy. The startup and finish work with our tech was the problem. We were given a noon time, no call to say they were on the way and the tech did not call until he was here and gone over an hour early. We were here all but 15 minutes long before the scheduled time. Had the tech called upon arrival we were literally 5 minutes away. I get the feeling they made sure they were long gone before calling to ensure they could scratch us off the list and move on. I would not recommend this company.

We had a really positive experience working with Fireside. Every step of the uninstall old and install new fireplace was scheduled and the scheduled was kept. Cost estimate was accurate, communications were exceptional. We love the new fireplace. Thank you to Jamie and all the Fireside crew!

Your tech Kevin is a real asset to your organization. He's like family friendly informative and he is a master at servicing your gas fireplaces business. Even though when I looked you up on line and found you are a large regional business. You'd never know that with Kevin servicing our gas fireplace unit. We felt the same way with your showroom rep Ryan very informative no pressure.

Just trying to find the right solution for us. I was an independent business owner for 20 plus years. And speaking from experience I'd certainly would recommend your firm and services in the future. Regards Leo and Mary Schuch WBL Mn.

The service that Kevin provided was awesome. So much so that I called the store after he left to tell them how much he was appreciated. He was so thorough, so polite, explained everything to our level, cleaned up just perfectly, and recommended a new thermostat remote that has been such an improvement. We cannot say enough positive things about Kevin.