Braxton Bragg

Brandon C really took care of me on our first order. It was a large investment for a start up company, and he took the time to listen to our needs. He was extremely pat and professional. We look forward to working with him as we grow at Prestige Granite's new Greenville SC Division.

Very friendly, knowledgeable and helpful staff. Purchased a single inexpensive item and received excellent customer service. I believe this says something about the quality of this company and employees. If they treat the smaller purchase with such care and respect then your larger company purchase should be well taken care of. Would highly recommend.

Love working with this company! Our Rep Ben is phenomenal and always helpful. Quick service and prompt delivery! 5 Stars!

When you call to buy something the sales people can be very helpful except when you get different information about a product when you talk to different people. That is irritating but the worst thing about BBI is that if you have a problem with an item you purchased then nobody calls you back. I purchased their so called greatest invention in diamond pads- the elliptical back up pad and elliptical diamond pads.

The website and the pads themselves that they only can be used with an expensive CNC machined that the company of course sells. Two problems the first is that they are cheaply made and leave swirls all over the stone (something they were designed to prevent) and the hole on the back up pad is supposed to line up with the diamond pad so that water can flow.

They do not line up! It's just crazy. Multiple phone calls, multiple messages left and ZERO call backs. I cannot recommend this company. Reply to their reply- It is so interesting that the day after I left my review I got a call from one of the people I had left a message for. I received another call the day after that. On one of my calls I left a message with product manager for BBI industries because I was told that that is the person I should speak to. Never heard back from him either. I moved on to a local stone company and have had no further issues polishing my countertop. The shine is now fantastic!

Needed adhesive and tips for some solid surface in a rush, these guys were able to process it and ship it in less than 6 hours. Via ground delivery it's supposed to be arrive less than 24 hours after ordering! Ordered to ship to another location in Tennessee. Thanks for the quick service!

I have been ordering from BB for almost 8 years, and there is really no limit to the good things I could say about them. After waiting for over a week for a router profile to show up from another supplier, I called Kevin Smith out of desperation late in the day because we could not afford to wait any longer. I thought it would be along shot, because I didn't see what I needed on their website, but Kevin found it through OceanDiamond, had it drop shipped over night, had me a tracking number the first thing the next morning, and I had the bit in my hands a few hours later! Yet again, I'm left to wonder why I ever even fool with ordering from anyone else. Thank you so much!

BUYER BEWARE! Trying to return items is like pulling teeth. They do everything they can not to stand behind defective machines and leave me (the consumer) holding the bag - even when I reported the issues within their 30 day window. They simply brushed me off numerous times then say it's been too long for them to do anything about it. STAY AWAY and deal with another company is my advice.

I have been working with Braxton Bragg for going on 2 years. Mike King is my sales person and I would be really sad if he left. Anything and everything that i need he is there and moves a good timely matter. Mike King is the best and I would never ask him to change anything. One day Braxton Bragg i need you to send him to me here in Lubbock, so we can talk in person. Thank you guys for all the hard work that y'all do everyday.

I have known Joe Torres for a few years now. He has always been extremely knowledgeable and professional. Joe has become a good friend of mine in the industry. He is someone you can count on and dependent. What I like about Joe is there is no excuses or a runaround story. He delivers what he says at all times. What I always liked about Joe is he's a genuine guy Who doesn't get caught up in the corporate world.

He's the kind of guy that dominates with a hand shake deal. Someone you can count on. Someone who will answer your phone call or get back to you ASAP! Someone who believes in this industry to make it better. That's the kind of guy I would want taking care of me. I'm glad I have Joe in my back pocket.