Windor Supply & MFG

Patient on the phone when trying to understand what I needed. Walked me thru the process for replacement on a window insert for a door. Once I got to their storefront they promptly gathered the items I needed and offered some guidance on another future project. Would recommend.

The business charged me 300.00 for a 20 minute roller replacement on my patio door. The service man was very good and friendly but I believe I was financially gouged by this Co. I had to make multiple calls to follow up with them over a 3 month period prior to the service being scheduled.

Poorly managed company with terrible customer service. If you have a schedule you're trying to stick with, go somewhere else! I'm a repeat customer and things at this company have been going downhill. I've been trying to get windows ordered for 3 weeks now and it's just been crickets every time I leave a message. I have told them I'm ready to order and pay today, but still get no response.

With this kind of treatment I'll be finding another window company to work with. I've heard of similar treatment from fellow real estate investors as well recently. This company's long tenure in this area will be coming to an end soon if they don't make some changes soon. I called another window company today and set up an appointment for tomorrow.

They said they can have windows on order by tomorrow. Don't waste your time with Windor, call around to their competitors if you want to be treated like an appreciated customer.

Wonderful and speedy service. Purchased a door insert for an external door, was knowledgeable about what I was talking about without much knowledge, was a fair price, and ready in seconds. One of the only reptuable business still around.

They quoted a double front door for my contractor and when they delivered it they had built a single door entry. Contractor argued with Mark but he wouldn't budge. He also sent 3 smaller windows where there was supposed to be 2 large windows which they would not make good on. I called to see if they had the front entry door hardware and Mark was rude and thought I was attacking their work.

I wasn't at all attacking his work. All I was doing is trying to find out what hardware would be a good choice for this door because of the area I had to work with. I will not use this company again. Bad all around service. Stay away.

I needed a 6-foot threshold for a double door on a Saturday. Lowe's and Home Depot do not carry these. Someone recommended wind or and I called them and they were more than happy to help. The quality of the threshold was outstanding. It was all synthetic and very heavy duty. Looks great on my clients home. Will definitely add them to the list of vendors I use!

If I could give NEGATIVE stars I would! This place is horrible. I went in a few months back and had great customer service when the sell was being made but after that it has been horrible. I had to wait longer than quoted for my side lights and when my door was delivered, it was rotted in several places. You could see daylight! It was finally replaced after numerous phone calls and emails.

I am still building my home and now my builder has pointed out to me that this NEW door is coming apart in two different places. My builder and myself have made no less than 10 phone calls trying to resolve this and we have sent emails with photos twice. Still not getting responses or phone calls back. AVOID THIS PLACE!

I have been using Windor for over 30 years for my own personal home and our rental properties. I have always found Windor to be an outstanding vendor, delivering a quality product at a fair price. John, their current installer is the best. As a former local business owner myself I highly recommend Windor to anyone with a window or door requirement.

. I purchased a door from Windor Supply approx: 8 months ago. After the installation, I notice daylite through the door. There were 4 holes in the door which I could see daylite. I contact Windor and spoke with Ken. He came out to evaluate the problem and said it was a easy fix. He could send his technician out to repair the door with a epoxy. The tech never showed up.

I called Ken and told him my trim carpenter would fix it for $100.00. Ken gave the ok to have the trim carpenter repair the door and send them the bill. I have been waiting for 8 months for the check which as of today I still have not received a check. I have made several calls to the owner which has yet to call me back. I think windor has poor poor customers service plus poor products. NOT A HAPPY CUSTOMER.