Prince Lumber

Always love this place. Their stock is always good and the staff is friendly, courteous and ready to help!

Ben was so helpful, he was able to solve my inquiry and was very polite

There is not enough we can say about Prince Lumber. We called needing a lumber order last minute for a job, and Matt and AJ worked hard to get us everything we needed and they were able to get it pulled for us and delivered to us first thing the next morning. They continued to assist us throughout the next week as the build happened, aiding us in figuring out door sizes, coming to swap out things when necessary, and hopping on the phone to chat through needs. We are endlessly thankful for all they did for us and can't imagine going anywhere else!

I cannot say enough great things about Prince Lumber and their incredible staff! They always help me out, and I am so grateful to have such an amazing lumber and hardware store right in my neighborhood. Big shout out to Chris because she is a rockstar!

Well! I wasted 150$ on wood from here, gave them specific dimensions for the cuts and every SINGLE BOARD is off by 1/2 - 1 full inch. Don't get your wood cut here. Oh and let's not forget! If you're a woman stay far away from here, they will stare at you, follow you, and constantly question how much you actually know about the supplies you're buying. Thanks a lot prince lumber, great service!

Seems more oriented to only professional contractors and not interested in educating or assisting hobbyists. a sales person i interacted with today acted in such a condescending manner, crumpling up and throwing away my note (despite my assertion that i had little to no experience ordering wood) that went completely unacknowledged by the other employees who witnessed it that I wouldn't in good conscience support a business that tolerates such treatment of fellow community members

Love buying all my building materials from these guys. Jay takes care of me everytime. Pricing on point, everything from A to Z carried here.

Hard to pick one "best thing" about working with Prince Lumber. A Top 3 would include friendliness, generosity with time and advice, and great value for money. They are experts but I could sense no snobbishness anywhere. Can't recommend them enough!

A fantastic place with a huge selection of quality stuff. Tools and hardware and they even carry the releasable GripLockTies. So nice to find stuff local.

Great Help, and everything is always in stock. What more could you ask for? Oh, the Prices are very reasonable too!

The guys at the counter really don't care about if you're standing online or not. It's pretty much a free for all. The guys who actually help with the lumber aren't bad at all though. Overall that service can be improved extremely

Going into a lumber yard that mainly caterers to professionals as an amateur can be intimidating. I went into Prince Lumber with a diy project and did not know where to begin. The gentleman behind the counter took the time to explain how best to approach the project and gathered all the supplies I would need. The experience was both helpful and pleasant. Prince Lumber has since moved further from where I live but I will definitely make the trip for the professional and courteous service.

Needed some last minute plywood and found Prince Lumber. Their prices are available online which was really helpful. Spoke to their sales team on the phone and was able to get what I wanted delivered next day hassle free.

Ok- so I've been in the client/customer service management biz for over 30 yrs and there are 2 lumber stores on the West Side in midtown & I need to build a loft bed so I walked in Prince lumber to get some pricing. Here's the disappointing part. At 4:00pm on Thursday, May 10th I walked up & down the isles by 6 (six) people w/the Prince company shirt on - some behind desks- I even stood in front of several of them looking around and unfortunately not one of them said a word to me- some (behind the counter) saw me and went back to their business.

Every single one. Extremely poor customer service here. The good news- I walked a block & went in to Metropolitan Lumber and was greeted & helped within a minute of entering. This is how business is won and lost. I'll will easily spend between $1,500.00 to $2,000.00 & will happily give it to the business that cared about Service most. S.B.

Been dealing with Prince Lumber for Years. Big orders and small orders, and they never say no. I'm a general contractor in NYC and to have material brought to the job site on call is fantastic.

I'm an Etsy table seller and I've ordered over 100 pieces of lumber from Prince Lumber. The customer service is good, the selection is great, the location is ideal and the delivery prices are unbeatable. A few notes, if you want a cut to be exact then let them know ahead of time, otherwise it may be up to half inch off. Also, these guys have a ton of responsibility on their shoulders so be prepared to move fast when you place your order.

Have your dimensions written out on paper ahead of time. Anthony has been my go-to guy for the last year. Very nice guy, knows what he's doing. I highly recommend Prince Lumber!

ASK FOR NEIL. Everyone else: Really unhelpful, unmotivated, uninterested. Not sure how these "people" get through their seemingly miserable lives. It's like a lumber yard with employees who hate lumber. Either that or they just all coincidentally hate themselves and take it out on you. Go somewhere else if you can't get Neil. I went through 3 "people" before I got his help. He's super nice and very helpful. Neil is the man.

Needed some lumber to build a bed. Went in knowing what I needed, waited in line for like 10 minutes, place is busy - they must be doing pretty well. the guy who helped me was super nice; he took my order, explained some stuff, scheduled a delivery, gave me a receipt and sent me on my way. Dudes are ok there. It's a lumber yard, and they deal with contractors all day long. Do a bit of research before so you know what you're talking about. As long as you're not wasting their time, they won't waste yours.

Terrible customer service. Came here once and would definitely never come again. Guys standing around not helping and give attitude at any request from the customer. Employees behind the register are slow, unmotivated, and condescending. It's a shame because it's one of the only lumber stores in the downtown Manhattan area and the unpleasant experience really isn't worth the trip, head elsewhere for lumber.

I run a theater company at an NYC high school. We've been using Prince Lumber for over a decade and have found them super reliable and courteous. This weekend, there was a clerical error, and our lumber order was not delivered. I spoke to Neil over the phone, and he immediately sprang into action, got the lumber on a truck, got the lumber order to us within an hour, and the students were able to get on with building their set for our fall production. THANK YOU, NEIL. You came through for our school community. And thanks for many years of great service, Prince Lumber!

They have far more products than most lumbers in the neighborhood. Variety of products is very large. I can care less about customer service, it's a LUMBER yard and it's mostly designed for Contractors.

HORRIBLE AND CONDESCENDING. Even when they provide the simplest information they act argumentative for no reason. One question on your end becomes the opportunity for them to turn you off and condescend you.

I literally just had a man in the pricing department hang up on me mid-question while trying to figure out if they carried the material I was looking for. There's no way I will ever go back or do business with them again after being treated that way.

The customer service was terrible from start to end. The sales person was quite unfriendly and was not very keen on helping us. Basically he gave us the feeling he wanted us gone. We actually forgot to order a couple of things because we just wanted to get out of there and when we realized we forgot them, we just did not want to go back. The delivery was an hour late (the delivery window was 3 hours) and they did not bother calling us to inform us.

I called three times and they either told me it'll arrive in 15 minutes (which it didn't) or just stuck me on hold for 5 minutes. Bottom line, I would avoid doing business with them again

I had a very good experience recently. I bought a product and had it cut. They measured wrong and sent it to me 1/2 large. I told them about it and within an hour, they sent a truck and fixed the problem immediately. I don't think many lumber stores would do that and that quickly. Okay, they made the initial mistake but they really stepped up and did the right thing with no argument so they get a excellent score from me. I agree the desk guys can be condescending, but their warehouse guys are more than helpful.

Great service! We came in early on a Saturday to get supplies to build and install several shelves in our living room. Neil was very helpful - told us exactly what supplies we'd need and gave us great pointers for getting the job done correctly. Out in the lumber yard, the man who cut our wood made sure we got a piece that was free of nicks and dents, and cut it to the specifications we'd asked for. I will definitely be coming back again.

The people who work here can be very condescending, treating you like an idiot if you don't know the lingo on a particular product etc. I accidentally called a Drywall Knife a Trowel and the guy acted like I was an imbecile. Work on your Customer service.

Over the years, I've needed all sorts of things a lumber yard should be able to supply automatically or figure out how to provide, and the answer here is always "no, " even if you offer more money for the services (such as--having lumber delivered upstairs, instead of just curbside, which is a big difference when you live in NYC; having lumber cut in a shape (roundish) that would require something not-so-crazy like a table saw or a jig saw). You'd think that, for a lumber yard/hardware store in an urban area, they'd figure out certain accommodations for their clientele (and, if necessary, charge commensurately), but Prince Lumber seems to have no interest in this (even though they are quite expensive).