Dreifuss Fireplaces

Came in 5/9 with in-laws, who traveled over an hour and were excited to help with fireplace insert. Long story short - your "40 year vet salesman" was a jackass, had zero tact or self awareness. I've met people like him, just never in sales. Talked over every word and had terrible assumptions. He questioned why we were there: "so easy a 12 year old could do it!" He proclaimed just before snatching the promotional pamphlet out of my hand "these things are a commodity around here!" I work in construction - and I'd accept this level of ignorance from some guys workshop I just walked into, but you guys have a showroom open to the public. Btw, Lloyd seemed pleasant (but quiet).

My advice to you, don't acquiesce to his behavior. All negative reviews seem to point to this guy. Maybe keep a few snickers bars around for him. // Im not surprised that I wasn't remembered (despite my introduction). I'm confident your dog remembers me because I have a cavalier at home.

I called to schedule a servicing of my gas fireplace (which I had bought from them years ago), and when I explained the problem I was having, Ian patiently explained to me the possible causes, how to check for them, and how to fix the ones that could be easily fixed. It would have been much easier for him to send someone out and charge me $250, but he didn't. It turns out that I was able to do what was needed myself, and I didn't need a service call. Couldn't be happier which how this company operates.

I called to schedule a servicing of my gas fireplace (which I had bought from them years ago), and when I explained the problem I was having, Ian patiently explained to me the possible causes, how to check for them, and how to fix the ones that could be easily fixed. It would have been much easier for him to send someone out and charge me $250, but he didn't. It turns out that I was able to do what was needed myself, and I didn't need a service call. Couldn't be happier which how this company operates.

Had a terrific experience with Dreifuss. From sales with David to scheduling with Lloyd and then a fabulous installation with Freddie - the process was smooth and easy. With supply issues across so many industries, we were thrilled that we received our gas fireplace insert so quickly and an even faster turnaround to install. Freddie helped walk us through the instructions, product care and gas connection. Thank you!

Pat helped to troubleshoot an issue with me over the phone and was so knowledgeable, it was solved in no time. I'll certainly use their services again and highly recommend! Very appreciative of their courteous and responsive team.

Best phone support ever! Ian helped me figure out an issue with my gas fireplace over the phone! It would have cost us money for a visit, but this guy troubleshot our issue and resolved it by phone. Demonstrates their expertise and willingness to go the extra mile! Thank you!

Look no further- Dreifuss is the top company for installation and maintenance of your fireplace. Everyone member of the business is knowledgeable and tries to be helpful. I have referred my friends to them with complicated fireplace issues and they have been impressed with the straightforward honest service they have experienced.

From the date I ordered my vent free gas insert the staff at Dreifuss was professional and courteous! I was assisted by Lloyd who was very helpful with my decision making. The Dream Team Willie and Sheridan did an awesome job installing the fireplace and were friendly as well as professional! I waited 15 years to decide to purchase this product and it was well worth the wait and the money!

It looks very nice and warmed my house so well I had to turn my thermostat down! I would definitely recommend Dreifuss and the Dream Team! Perfect for the Christmas holiday! Thank you!

Cannot say enough about the customer service we received at Dreifuss. They took the time to explain the options and educate us during the sales process. We never felt as if they were trying to upcharged and in fact they recommended the cheaper options and advised how we could upgrade later once the unit was installed. We were doing the Install ourselves and they were very open to helping walk us through the process and provide suggestions for our specific unit.

Our fireplace was damaged in shipping from the fireplace manufacturer and Howard worked with the manufacturer to make sure all the parts were replace at not additional cost. Very satisfied overall with our experience and would highly recommend.

Great quality work by the Dreifuss team! Thanks David, Ian, LLoyd, Chris for going the extra mile. Our Montigo Distinction 4815DL (replacing traditional wood-burning fireplace) looks beautiful and the family and I are looking forward to those cold Fall/Winter nights.

Though it took a long time to custom design and fit my gas insert and metal shiplap wall and shelf, I can not say enough positive things about this company. I use our fireplace every night and its so gorgeous. Ian was amazing with the attention-to-detail and professionalism and the installers were wonderful at getting it just right. Please get your fireplace here, you won't regret it!

They were very help full and were able to service to2 gas fireplaces when 2 other vendors tried to sell me new ones and couldn’t deliver till December . The flame on both is robust and everyone including the office staff were very nice and helpful. One service I used showed up after waiting 1 month for a service call and the technician said he couldn’t help me because he wasn’t gas certified . They sent someone who couldnt do anything. When i complained and asked to reschedule they never got back to me ..Really

We moved into an older home that had a gas insert. It didn't turn on or seem to work. I searched all over for someone who would help (no one wanted to touch it) and finally found great help with Dreifuss. They responded to my questions and concerns very quickly. David was patient and informative as we have never had a fireplace before. I had some safety concerns but I feel confident in the help we received. We now have a working fireplace!!!

WOULD HIGHLY RECOMMEND!

I am a new homeowner. My home came with a heat and glow gas fireplace that I had no idea how to operate and start for the first time. I called Dreifuss since the remote control for the fire place had their contact information on it. I spoke with David and he walked me through starting up my fireplace by lighting the pilot. He was so helpful and gave me step by step instructions as I attempted this for the very time.

I was amazed that I got it to work with David’s help because I’m used to my dad doing this type of stuff. Not knowing the model of the fireplace, I described it to David and he was able to guide me successfully. Thank you David!