Emerich Sales & Service

I recently purchased a Kioti DK5310se. Paul was great to deal with. He went over the features on the tractor and answered any questions that I had. Paul was able to get the tractor delivered on the date that was promised.

Bought a sc300 self propelled mower there, last spring/summer. Won't start. They told me 6 to 8 weeks for service. It has a 3 year warranty. That's the poorest treatment of a customer I've just about ever experienced. Disgusting, lame an totally unfair. So if I want to use this mower I have to pay someone else to service it while it's under warranty. Ridiculous.

I recently had a wonderful experience at Emerich. I purchased a rear remote kit for my kubota bx1870 tractor. The sales department was great to talk to and answered all my questions. The price for the part was very competitive and beat any online price i could find. I also needed a rear tire fixed. The service department was able to fix my rear tire rather then replace it saving me a lot of money.

They also installed the rear remote kit for me at a price so low that there was no way i was going to attempt to do it myself. The work looked great and was done in the time frame they said it would be.

Many changes over the years and not in any positive way! My family has been a customer for 30+ years. Bought our riding mower from them and had every single service performed there. Until they started price gouging. I understand inflation and everything is going up. Unfortunately I need to bring my mower somewhere else.

I had a world class buying experience with KW and the Emerich's team. I was provided accurate expectations all throughout the process and received delivery in a timely manner. The very beneficial demo/walkthrough prior to delivery gave me confidence operating my new piece of equipment safely. I highly recommend Emerich's.

I recently purchased a Kubota UTV from Emerich Sales. With recent supply shortages we shopped around at several different outdoor sports stores in the region but none of them could deliver and they all gave us a run-around except for Emerich's. With Emerich's it was never a question, they said yes we can help you right from the first point of contact.

The entire process was easy with open and easy communication via text message and phone calls but only if necessary. They are extremely responsive to text message. Emerich's took special care to make sure the vehicle I purchased was a good match for my specific needs and they completed a thorough machine walkthrough before delivering the machine to be sure that we understood the strengths and weaknesses of the unit we purchased in relation to our specific needs for our property.

Safety was a key focus of this walkthrough. Emerich's delivered on every promise including lead time and pricing, they even gave us our extra parts that were left over due to some options we purchased. After this experience I would not go anywhere else for my outdoor power equipment sales or service needs. They even moved up delivery date for us due to the potential snow storm next week. As far as negatives from the experience, nothing comes to mind. Thanks to KW and everyone else from the team at Emerich's!

Purchased a toro 4000 Z turn mower this weekend. Called the Charlton store and spoke with Dave who had mower ready and waiting for me within days. Experience from start to finish was excellent, Dave showed me what I needed to do to operate new zero turn mower. Next day mowed 5 acres in under 2 hours, used to take me over 5 hours with 60 inch finish mower dragged behind my farm tractor. Any equipment you need for your homestead, reach out to Dave at Emerich, they will do you right.

We dropped off our Cub Cadet lawn tractor on May 25 to be looked at. They said they couldn't get to it till sometime in August. Last day in August, today the 31st, we went there to pick it up. Over 3 months and never got a call and still sitting in the field where we dropped it off! Not the kind of service we were looking for! Would never of bought the new snow blower from them last winter had we known this was the kind of service we'd get!

Our entire experience from the time we enter the Charlton store to when we left was very professional, informative and pleasant. We did not feel high pressured into buying one machine over the next. At the end we purchased a Cub Cadet snow blower and have been very happy. It is so easy to maneuver and handle. I would highly recommend Emerich Sales and service and actually have done so.

Salesman was very professional, asked us a lot of questions to make sure we bought the right piece of equipment. When we settled on the new rechargeable zero turn by Cub Cadet, he made sure to have the service technician trained on the electric mowers come and talk to us before purchasing. I would recommend Emerich to anyone looking to purchase lawn and garden equipment!

So why would I post a review about a snow-blower repair when the temperatures for the past month have been in the upper 60's, low 70's. Because if you are thinking about going to Emerich Sales and Service, it may take you until the first snow fall to get yours' back, if you bring it in today. Last winter, it took better than a month (34 days) to have our Cub Cadet to be "looked at." Not repaired, but looked at Emerich.

During this time I had to shovel 6" of heavy snow in our 180' driveway, while taking care of my wife, who has a very serious health condition. People who know me, will state that I am patient to a fault. Things don't bother me. Stuff happens. Not only do I get that, I understand it. But what we endured with our dealings with this company is nonsensical.

It is by far the worst customer service experience I have ever had. Bar none. I also know that they deal with large farm equipment/implements. For the life of me, I can't imagine dealing with Emerich, when your livelihood depended on your equipment being repaired in a prompt and professional manner. Not with this company. Please note that limitations to the length of a Google review prevent me from posting all of our documented detail. p.s.

They did give me the receipt for the purchase of the parts. This receipt also contain "comments". Those comments are not contemporaneous, as I have notes, and phones records to corroborate the above. p.s.s I got the name of the Cub Cadet rep locally and spoke with him. He stated that he would get back to me. Still waiting on that contact, 9 months later. GO ELSEWHERE.