Home Hardware

The number of people working in the store is seemingly always plentiful. While several of the male service staff have been helpful, I received rude and abrupt answers from two of the women. The location makes the store quite busy and convenient.

It doesn't matter what I need even if I don't know what it's called. They are help me find what I need. better then chain stores.

Attentive front desk staff, convenient hours for the weekend, have a decent amount of materials for DIYers.

They are always polite, professional and helpful They will go out of their way to assist.

This is my go to place for items I need for my home. The employees who work there are very nolageable on what you are looking for you describe what you are looking for and they know what exactly what you need.

After many many years I've had only great 'hardware store' experiences here. Good variety of products and always a helpful and courteous staff.

I never write reviews, but feel compelled. Nowadays, customer service and consumer satisfaction seems like a fairly tale. We have become oblivious to human assistance. Home Hardware is the best bar none. A local hardware, plumbing and garden supply co. The guidance on my plumbing needs and new Weber Grill is priceless. Debbie and James, we're so helpful in relieving me of my uncertainties. All projects DIY. Highly recommended.

One of the last true hardware stores they have great selection and knew where every bolt was in the store! I was looking for plumbing supplies and they even gave me some numbers of plumbers in case I couldn't get it done by myself!

Shocking to me that Home Hardware only has 30 reviews (as of this date). I guess I'm a culprit because I have been going here for several years and this is my first time for feedback! I'll say the major plus of Home Hardware is the staff and how knowledgeable they are. I was finally getting to clearing out my basement for finishing it and had to remove a sink, washer and dryer.

This meant closing and sealing the gas pipe as well as four water supply lines. Silly me, I went in not having measured anything, hadn't disconnected anything yet, etc. And the gentleman behind the counter walked me throughout the store to find everything I needed, based in his experience, and provided some great recommendations. It was one trip and I had the hardware and knowledge I needed to take on some serious housework. Really grateful to have them in the community.

One of the best local hardware stores you'll come across. It's clean, well organized, has a great selection of stuff, and the prices are fair. Add to it that they are actually open on Sunday (which is unheard of in Bergen County) and you've got a winning combo! The service is really hit or miss depending on who you get. I've had both incredible service and really poor service here.

Try to seek out the girl in her 20s. She might not know everything but she works really hard to get you everything you're looking for and will find things out for you if she doesn't already know the answer. I've come here to find some basic stuff before and left empty handed but for the most part they'll have most things you'd expect from a local hardware store. Definitely support them and try them first before heading over to Home Depot for everything else.

Went there a few months ago, picked an item from their shelf and lined up at the cashier, but this female clerk behind the counter called upon a customer standing behind me to come first so she can help him first. Looked like she personally knows this person behind me, she's directly talking to him only, not even looking at me in the front of him, but he refused to be called first because he doesn't want to make this situation awkward.

She kept on saying to come first several times even without asking me, and the person behind me kept on saying he was not in a hurry at all! Finally that man reluctantly came to the front and made me wait. As if she makes the rules in this store, and I don't even exist. It made me very mad obviously since I came first. Everyone is busy, and even kindergarteners know how and why they line up.

I decided not to go to this local store again, even though I know it is better to use local shops instead of big companies but because of her attitude never again and will tell others to go elsewhere, too.

I live nearby and went to the store on a Friday. I waited my turn at the front desk and, when called upon, asked if someone could help me find an item. The woman at the front desk said loudly, what? I then repeated myself. In a short tone, she then said she could look up the item and tell me the aisle. I asked nicely if someone could help me pick out the item in the aisle because I was not sure what to get, already embarrassed.

She pointed to the line and said no that they were busy. I am an older woman and was there among mostly men. I felt frankly humiliated by this clerk. She could have easily said, of course, someone will be with you after the line dies down. Or something, anything, kinder. I have never posted about a business before, but feel compelled to do so as I have never encountered this sort of poor service.

Ive bought 2 grills from these guys one for my father for fathers day a few years ago and one just recently for my first home. Everyone here is super knowledgeable and helpful both times got a great price on weber grills they even assembled and delivered. As a new resident in town i know ill find myself frequently on the weekends way more pleasant than shopping at one of those big box stores

Home Hardware is the best. for all the right reasons. They keep more of my dollars in the community. Everyone in that store gets an A+ for customer service. They always have what I need, and even know where it is. And the time I save avoiding traffic and lines at the bigger stores is worth much more than the pennies I'd save.

Tried to buy a replacement shower kbob, knowing it wouldn't be possible to get the exact one as there is no manufacturer name on the current knob. Asked for the type of knob that would be able to pull out and turn, as opposed to only turning. Stated SEVERAL times that I understood that there was no guarantee to get the correct one without knowing who it should be, but that I was just trying to get something better than what is currently in place.

The clerk seemed more interested in telling me I was wrong than in listening to what I was asking. This will be the last time I shop at this store. Trying to help local businesses, rather than large chains, especially these days, should not be so difficult.

Nice atmosphere and people are very friendly (when you can get someone). They are too busy on the weekends for the staff they have.

Home Hardware is amazing! They Always have what I'm looking for and their service can't be beat! They'll show you right to the item you're looking for - no pointing down the aisle and carry it to your car for you.

I really meant to write this review a few months ago. I went to Home Hardware after I'd been sold the wrong tool to cut some thin metal hooks at a large chain store in town. The gentlemen at home hardware didn't try to sell me another tool, but rather they cut the hooks for me -- free of charge. It was such a nice gesture! I returned today after realizing a stool I had assembled from my daughter was missing a single 'non-standard' screw. Again, the great staff at Home Hardware helped me right away with a smile. I didn't even think to go to the chain store for this, even though it's closer to my home. Thanks for being a great local shop!

Great place with knowledgable, helpful staff. They helped me fix an aircraft sunscreen in leas than 5 minutes!

Love this place. It's like stepping back in time. The helpfulness and knowledge of the men here, and the convenience, make it worth paying a few pennies more than at the big stores.

The feel of a mom and pop owned shop. Small, intimate but has anything you need. I will come here any day over a large Home Depot. The staff are so helpful and will take the time to explain the differences in tools, paint brushes, cleaning products or whatever you need. They will price match any item you may have found at a Lowe's or Home Depot which may be higher $$. They also have paint, flowers, gardening supplies, Weber grills, and you can fill up your gas tank out back. Bonus they are open Sunday's.

Love this place! It's like an old school hardware store, so much more character than the corporate behemoths (Home Depot, Lowe's). Love all the middle age / old guys that are happy to help you. SUPPORT SMALL BUSINESS!

Awesome local hardware store. The guys know their stuff and are very helpful. I have been there for a variety of different home projects and repairs and they have always had what I needed and helped me find the right tool or product to get the job done right.

Ordered a Weber 3 burner Genesis 2 from here with the igrill 3. Came into the store Tuesday got it assembled and delivered by Friday just before Father's day. The best part was it was free assembly and shipping. They were very nice and helpful staff, couldn't as for better service.

Local hardware store has just about everything. Found things I couldn't find at the big box stores. Their people know how to do things and are happy to share.

Great local hardware store that has everything you need for a small home project and exceptional help who can assist you with whatever you need. Big kicker? Open on Sunday's in Bergen county which is huge. They also have a paint section and grills and propane department.