Chace Building Supply

I forgot to pick up 12 2x4's but I paid for them. They realized the error and called me a few weeks later. That wouldn't happen at the big box stores

Fair prices, friendly staff! Could be 5 star if their hours were more friendly for non contractors.

Mike on the back counter is great. All of the staff is very friendly and this is a much better place to deal with than big box stores. Owners are there daily and care! The staff is so much more knowledgeable than depot, or Lowe's.

I was just in this store with my husband hoping to get some information on some doors, windows and siding but left with no information because 1st of all not one of the 10 employees there even said "hello can I help you with anything?" We walked around stop in each place we were interested in nothing even though they saw us! Its hard not to notice a bald black lady. Needless to say we walked past 4 men at the check out and they didn't even say have a nice day

Good display of deck and rail options. Liked that they had not treated the wood decla. got to see the aged difference. Pricing. my contractor will have to deal with that!

It's been a headache working with this company, to say the least. After waiting weeks for my requested custom closet doors to be ordered, the wrong doors come in, for which I received no apologies by the company. I decided to order an additional standard sized door for another room to match these doors because my contractor told me they were cheap (with no specifics on what that means).

I'm expecting Chace to contact me about ordering this new door, and maybe even apologize for their mistake. Next thing I know, there are multiple charges on my card amounting to something I don't find cheap at all for this door. I signed an authorization to allow the company to charge my card remotely without my physical presence because their shop is so far away.

Apparently this also means they charge your card for project materials without discussing the costs with you. Be wary of this. Had I known their mistake was going to cost me hundreds more, I would've returned the original incorrect doors.

Worked with Jack for our kitchen cabinets. He was terrific in helping us design the set up and talking us out of mistakes we would have made. He also helped us when some of the cabinets arrived from the manufacturer looking a bit funny and also when we changed our minds about getting glass on one of the doors. The kind of service you would never get from the big box stores. We couldn't be happier and will work with them again when we get our closets redone.

I purchased a sheet of MDO plywood and realized when I got it home it was bent, I called the store to have them exchange it. We could not find one sheet in a big stack that wasn't bent, I explained that this sheet is going to be used to make a small door so it needs to be flat. They could not come up with a flat one so I asked him to discount me a sheet and the Owner began yelling at me and called me a piece of Shi!.

He then got in my face and threatened me and I told him if he touched me I would sue him, I also told him he could not handle me if he did touch me and he says the his girlfriend has bigger Ti_s (breast) than the size of me to further insult me because I am not that tall. Nice way to treat a dissatisfied customer that you sold crappy lumber to. I have been going here for years. but I wil not tolerate this crap from anybody.

I was not confrontational until the owner started with me. I even told the other employees that they were not a problem and I felt sorry they have to work for this a-hole. Not that it matters but I am a Doctor.

We have been using Chace Building Supply for quite a while and they are always friendly and on top of things. We generally order custom doors and lumber from them and have them deliver large amounts of supplies for our residential construction projects. I would highly recommend them to all builders needing a reliable supply house. Also great for quoting prices, ordering windows, and just answering questions of how or where to get things. Although rare, they own any mistakes they have and make it right. Good people all around

I was prompted to post this review after seeing Chase Lumbers' TV ad. It makes me mad that they tout their experience and how many years the owners have been in business over the big box retailers. I my opinion it just gives them more experience in "screwing the public". I have not stepped foot in Chase in over 10 years. My problems with them started when I was building a garage about 10 years ago.

I brought a plan from a building designer ( not a full fledged architect). As part of the materials list was about 20 2x10's. I paid for the whole lot of materials and during an inspection it was found that the plans were wrong and the building inspector required 2x12's. I called Chase and told them I needed to exchange the 2x10's for 2x12's, their response was, sorry we don't take lumber back or whatever.

It was 10 years ago I don't exactly remember their excuse. It was like a week after I bought a whole load of materials. nails, glue, plywood etc. I was flabbergasted! I bought the 2x12's and all the rest of my materials from National Lumber and they took back everything that was excess or wrong. It's been 10 years and I still have a small pile of 2x10's that I didn't need.

My experience is, their experience knows that as a homeowner and not someone that deals with buying building materials for a living they felt comfortable because I had no recourse. until now, I can warn all unsuspecting potential customer what a bunch of unscrupulous businessmen these guys are.

I have now been working with Chace for several years and could not be happier. I used to be a "National" guy. I went there one day looking for something and met Mark, and have not looked back since. I get personalized service when needed, advice and most importantly my customers are taken care of.

Purchased 5 storm windows, brought them the measurements, they ordered bump stop instead of outside flange. Said I signed for them so they wouldn't return them. I am out 717 dollars. Told me tough luck I signed for them. These people are dishonest to customers.

I have been dealing with Chace Building Supply for years and have had nothing but great experiences. I have found the entire staff to be extremely professional and knowledgeable. They have helped me work through 2 major home renovations, one inside & one outside, and now I'll be going back to them as I begin a new addition & garage.

I went into Chace today to see what was available for bathroom vanities. I had been to the big box stores and wanted to see what was available in custom-made vanities. Well, there were 2 employees in the kitchen/bath department and neither of them even looked up from their desk to speak to me. I looked around at the displays for awhile and saw some beautiful choices, but I felt so unwelcome that I left and will go back to the big box stores where the employees made me feel welcome and very happy to answer my questions!

As first time home buyers, Chace has been the most wonderful experience. We have been working with Jack, who is a delight. Jack is knowledgeable and straight forward. He listens and gives great options, without being overwhelming. He wants the customer to have what they want for the right price, in the way of the best product for the project. He has given us multiple recommendations for other companies to work with in our home reno process and each place has also been wonderful.

He takes his time to help you and is very thorough. Working with Jack and Chace has made this experience that much more exciting for us. I would highly recommend Chace and if you get to work with Jack too, then you are lucky!

It's closer than lowes but that's it. Higher prices, way less selection. People friendly enough, but if I can't get what I want, it's not useful to go. May be better if used as a lumber yard, but I didn't use it for that.

This place is unbelievable. We had to reboard our PT deck and started shopping over the Spring for composite decking. We visited Koopmans, had two other companies come out and give us quotes, researched Home Depot/Lowes and ended up with Chace. Their service and helpfulness is second to none. Delivery of product and custom pieces were within 3 days.

Never again will we be going to to big box stores when they have everything we need, and what they do carry far exceeds the quality of the bigger chains. Best of all, they were the best price for the quality of every item we purchased.

My window glass broke, find the Chace foxboro from the window above, and then go to the Chace foxboro found a woman who is responsible for the windows for taking about warranty she began to find fault, and finally she agreed time next week came to the house to check, the she disappeared and didn't call to me don't email me, i was so disappointed white their after-sale service!