Spooner Window & Door

I hired Spooner Window and door to install 2 new garage door operators and do some minor repairs/replacements to my aging garage door system. They did a great job. They worked very quickly and were very professional. I would hire them to do work again, in an instant. Thanks! Service: Installation

Wen everyone else said they can't fix the window. Minong hardware sent it to spooner window and door. Thanks Katie for checking on the window for me it works perfect. Service: Glass installation

I called them on July 8 to come up to Hayward and measure my trapezoid windows for replacement on my park model in a campground. He came within a week for the measuring and I received a call about a week later with the estimate for replacement. I accepted the estimate and told them to go ahead and order the windows. They called again last week and said the windows were in and came out today as scheduled to replace the windows. The work was fast and complete. I am very happy with Spooner Window and Door and would definitely recommend them.

Horrible communication, horrible service. Shower door- receptionist didn't get the right address for worker to come measure shower door. Sat around half the day waiting for someone to show up. Finally showed up after clarifying to receptionist AGAIN the right address. Guy measured and left. Guy called back asked me to remeasure as he isn't sure what the correct measurement is supposed to be. Delivered a window for them to make another one beginning of June. Called a few times from then til now, October to see if it was done. Was told they are very busy each time. Called again sept 30 Wednesday and receptionist said window frame was bent and they couldn't fix it.

Window frame was not bent- wrong customer/wrong window. She was obviously confused. After getting that mix up fixed, Receptionist said window would be done that Friday- 2 days later. Called today, a week later, to assess progress and was told they can't get the right metal to fix and it could be the end of the year before they get the right metal. Was also told by another person, Mark Nelson, they can't get the right track for it and it won't be able to work properly if they do FIX it. My question is why did they not relay any of this to me before now? 5 months later and 5 months wasted. POOR COMMUNICATION, POOR SERVICE. Will never go back! Vicki Collins

Called and asked to speak with Mark Nelson, I used to work with him. I was informed he was busy, I had my friend that was looking to replace 4 double door systems give the girl the information and she would give it to Mark. Ten days later no contact at all, so my friend called, she said Mark was busy and she'd remind him to call. Over 3 weeks and no one has responded, this is why people don't shop local.

We needed a patio door replaced. We called Spooner Window & Door they came out the next day to measure and they happen to have a beautiful door in stock and the next week they installed it. They were so respectful and professional and we were so thankful. Service: General door installation

Critical: Responsiveness Came out and measured a window job 2 months ago and they never followed up. Then they wanted to re-measure but trying to get them back out is a waste of time. Use someone else if you want the job to get done! Service: General repairs

Well, I called them a couple times about my garage door in Nov/Dec. before Christmas 2020. They finally came out and gave me a quote.said it wouldn't be able to be done till after the holidays. Ok, I'm fine with that. I told them I'd want it done and they said ok, someone will contact you to schedule an appointment. it's March 25, 2021. So I wait till after Easter?

This door company has no business installing doors and garage door openers. I have a commercial building in Spooner and had them install 3 new garage door openers and we I came back over the weekend to see them they installed residential door openers. 2nd thing is they installed 3 new service doors and new hardware for $ 1,000 each and after 1 year they are junk.

The lady at the front desk is the rudest and most disrespectful person I have ever met. Do your self a favor and use some out of Duluth or the Twin Cities to get the job done right!

After the departure of Jeff and Ron Kay they have/had one guy that made the business; Andrew. With said, my lake home window and doors job was a joke. A numbers of years later issues with that job continue to riddle time I'm supposed to be enjoying the cabin! Beware!

I had an incredible experience! I called two businesses in Rice Lake. One told me it would be 2 weeks to have my glass job done and the other never returned my call. Spooner answered my call and had two jobs, one glass and one mirror done unbelievably fast! I highly recommend them! Thank, Kathy!