Eichler Home Improvement

I have three businesses located near Eichler's Lumber. I frequently do business there and have always been treated very well. While I do not purchase everything possible there (I am a creature of convenience), I would have to say this is my favorite place to purchase building materials of all kinds. They have a good selection, they usually have what I need and they work hard to please.

Helpful and had what I needed and for this area decent selection

Salesmen are very helpful. If they can't find it they'll order it.

They are very helpful when you have questions and suggest what would do best regarding those things

They have most of the things you need which saves making a trip to the city. Also, they know their business. At the box stores the young guys "just work there" and often give the wrong advice. At Eichler's they know what they're talking about.

It's nice. Has pretty much what you need. I still choose orchelins over here. But it's nice to have variety.

It is always nice doing business with them. It's great to talk to people that know what they sell unlike large chain hardware stores.

Eichler Lumber has been doing business in Benton County for more years than I can remember. I have built 3 houses using quality products from Eichler. This is a family owned business, the people behind the counter, are as polite as the yard crew. The owner is a hard working man, not afraid to get his own hands dirty.

With building material shortages hitting the industry, on a hunch I called them and they had what I needed! They were able to hold the materials until I drove the two hours to Warsaw. Got what I needed and back on the road in less than 10 minutes! Super friendly and helpful staff!

My husband and I stopped in to look for furniture on a Saturday afternoon (about 40 minutes before closing time). We proceeded through the furniture, noticed what we assumed was a salesman standing by a desk looking at us. We said "Hi". He seemed to acknowledge us but just stood there and never spoke again. After a few minutes he sat back down. As we inspected furniture right in front of him he completely ignored us and then he got up and left the showroom and never came back. In all we were there about 30 minutes or less. Rudest salesperson EVER! Definitely will not be patronizing this establishment for anything in the future.

Our family is building a waterfront home here and we stopped in to inquire about a few things as we needed a local store to purchase all of our materials. We try to support family owned businesses as much as possible. The man who helped us was extremely rude and acted as though he was better than everyone else. We decided not to purchase our supplies at this store and drove an hour to Sedalia Lowe's.

That day, we were speaking with our neighbor, who also built his own waterfront home, regarding our experience with this man. We found out that the man behind the counter is married to the owners daughter and he treats everyone like that. Our neighbor said he was treated the same way and took his business elsewhere as well. If the owner of Eichler Lumber sees this review. please know that your son-in-law has cost you at least $250,000.00 in sales between our neighbor and ourselves in building supplies. I'm guessing he is also rude to other customers as well. I would suggest putting him in the back where he doesn't belittle customers if he needs the job that bad. Good luck

Two days in a row, Eichler hit home runs. Yesterday at the checkout an item rang up for more than was listed on the box. The clerk, without my prompting, asked the manager if she could reduce it to the price on the box. Saved me $10 without hesitation! Today was the real winner. Fixing a septic line. The manager stopped what he was doing and asked me if I needed help.

I said, "Probably". He then spent 20 minutes with me and even went out to my truck to look at the old configuration to make sure we got a match for all the connections. I got home, and everything fit PERFECTLY! One trip! That never ever happens with plumbing! Thanks for all your help. I'll be back soon for my next project!

I just wanted to say thank you to the man that helped me today, I didn't catch his name but he was a huge help. Every time I come in there you guys surprise me with your knowledge and know how and for that I give you 4 stars. (It would have been 5 but sometimes you're a little pricey) Keep up the good work!

I have always had many problems with this lumberyard. Their customer service is absolutely terrible, they are rude, and not helpful at all. I thought that was because we were just DIY people. But, for this job, we hired a contractor who had to pick up a piece of plywood he says he can get in Sedalia for $12, but Eichler charged him $24. The contractor also says that when he can, he avoids this lumberyard every time, but was in a pinch today.

I was very pleased with my experience yesterday. I was in the middle of a project and needed one deck board to complete it. I was driving from a distance and realized that I wasn't going to make it by closing time. I called and was told they would pull the board and have it waiting for me. I went in and got friendly service even though I was coming in right after closing time. I was able to complete my project because they went out of the way to help me, I really appreciate that!