Fireplace Supply

Husband David and I are absolutely delighted with our gas fireplace insert. Justin and Jason did a terrific job installing it, and Brad helped us choose the model which would work best in our home. Everybody we have spoken with at the Fireplace Supply Company has been extremely helpful and professional. Thank you so much!

My Vermont Castings stove is beautiful. The install was excellent. Brad Joseph did a great job selling me on where to put the stove and Chris and Will did an awesome job installing. I loved that they used drop clothes and vacuumed while cutting through the wall. Great job guys!

Brad and team in the store were very knowledgeable and easy to work with. Great in-store experience and service. The install by Jason & Chris was just as great and I could not be happier! I look forward to our continued relationship and I would highly recommend this team and company.

My husband, Gerry, and I recently purchased the Escape 35 from your co. In Berlin, Md. Brad Joseph assisted us. We are so grateful for his help, particularly when we asked about "vent free products". Another company told us it was the only way to go, but Brad explained the health problems on that product. The installation process was flawless and now, with a few spring chilly nights, we are so satisfied with your product. Thanks Brad, will recommend you to all looking for a new or upgrade on their fireplace.

Had a problem with my pellet stove Fireplace Supply installed 3 years ago, I can work on my own and I was ruling out the issues and ran into a roadblock. I call and instead of pushing for a service call they put Brad on the phone and he took the time and went over some things to help me out. Thanks to Brad and everyone there. I am up and running.

Brad Joseph helped us choose the perfect pellet stove for our home. Purchase and installation was done without any problems. Very professional from start to finish. Very impressed with the service we received and would highly recommend this company.

The Fireplace Supply Company should be on everyone's first stop shop. Brad was instrumental in answering our questions and making our decision on which pellet stove we wanted. From letting us know what would take place for the installation and how everything would look. The installers were very clean and professional. They went through every aspect of the Pellet Stove with me including how to clean it properly. I would not waste my time going anywhere else.

Great experience from start to finish. Go see Brad, he'll get you exactly what you need! Installers were excellent, took their time and are extremely professional. We couldn't be happier with our new pellet stove. Highly recommend.

Brad Joseph, the Sales Manager, went above and beyond to coordinate simultaneous projects that insured our fireplace conversion from wood to gas happened on the same day. His efforts, along with Chris' who installed our insert, are why we went local and will continue to do so. Well done team!

I only wish I had found Fireplace Supply sooner. After we had a warranty issue with our gas logs last year and another dealer could not help us, Fireplace Supply to the rescue! They were able to get us replacement logs under warranty and upon installation they were able to calibrate our fireplace and make it work better than it ever has since we have owned our home. (Now we actually feel heat coming from it).

They took the time to help us and gained a new customer! Today Jordan came out for our annual cleaning and inspection, he was super friendly, knowledgeable and professional! Thank you Fireplace Supply you certainly deserve five stars without question!

We have dealt with Fireplace Supply for many years. They have great service, great response time, and great employees. Jordan was just at our home today. He was very polite, very knowledgeable, very efficient, and serviced our fireplace in a reasonable amount of time. Thank you, Jordan, for servicing our fireplace. Now bring on the cool weather so we can use it!

We are longtime customers of Fireplace Supply Co. They have installed two fireplaces for both our homes these past 21 years. They service it annually and we could NOT BE MORE HAPPY with their showroom, installation and annual servicing. Always personable, knowledgeable and on time!

Sales manager Brad was great to work with. He took the time to come out to our house to determine the exact fireplace we needed. The two installers were hard workers, very personable, and did a great job. Thanks again!

Fireplace Supply Company just completed our annual service. Doug was our technician and was very personable, explained everything and left the area clean. We take advantage of their early annual service to get a discount. After 5 years of service we can say they are the best and appreciate that they have such a wide service area. Our gas fireplace is alway ready and reliable.

We just had our Heat N Glo fireplace insert yearly serviced by Cris Terry. He did an awesome job! He cleaned soot off the glass that had been there for years and painted the inside. It looks brand new. The unit is 22 years old! He also replaced the batteries in the unit and in the remote. We are very happy with the work he did. Will definitely request him next year for our yearly service appointment. He was very personable and did a neat job and left everything the way he found it. Highly recommend this company. They are so easy to work with.

I am honestly mystified by all of the 5 star reviews. I recently moved here from VA and walked in off the street to gather information on the installation of an electric fireplace. The gentleman was busy with another couple who was purchasing a pellet stove. He flat out told me that I would never be able to find a contractor to install it (presumably due to Covid-19) and suggested I go to Rent-A-Center.

And no, I'm not joking. He basically ran me out of the store. Sooo, I went to That Fireplace Store in Ocean View DE (they were wonderful!) and bought a Napoleon Alluravision. Shockingly, I was able to find a contractor and an electrician quite easily to install it and I am now enjoying my beautiful fireplace! Thanks Fireplace Supply Company!

Follow-up review after repairs. Highly recommended. I'm updating to 5 stars now that the work has been performed. It was done properly by a friendly and knowledgeable tech. He explained how the logs from 2013 were known to be a "bad batch" - thus the mfg replacing them for free (one time only). He answered my questions, and protected and cleaned up after himself. Good job.

Just spoke with "Brad" a Service Tech who's working in the store today. He's awesome. Trying to schedule a cleaning of our gas fireplace in Bethany Beach. He was a wealth of knowledge and the best costumer service skills I've heard in years! And this is just the initial phone call to this place! He described detailed cleaning and maintenance, had great questions and their service price is lower than other companies I called.

I have no need to shop around anymore. I have Fireplace Supply scheduled to come out. Just from this phone call I'm giving them five stars! I trust that they'll do a great job when they come out! If you think my review is too good to be true, call them yourself. Just sayin.