Taylor Door

The entire process with Taylor Door was seemless and easy. No hassle or pressuring, basically we want to replace these two doors and how much is it. No upselling pressuring or hidden extras. Straight and to the point process. Our doors came months earlier than estimated due to supply chain issues so that was a nice suprise and the installation was doing well and left no mess.

5 service-- The technician was prompt and friendly, did an EXCELLENT job. He even oiled some areas that needed attention- very appreciated.

We love our new door. Quality entry and storm door. Dave did an exceptional job taking out the old and installing the new. Great company from sales and office communication, to completion!

The entire Taylor Door team could not have been better. They were timely, competitive, professional, and went above and beyond to assure our satisfaction. Brad was personally involved. Jason installed the doors expertly. The entire operation impressed us. Thank you.

Love my new storm doors. Only concern I had was that I had to contact the office for info on my product and installation dates. They didn't contact me when my order came in and I had to call them to schedule. But the installer was timely and very professional

Amazing company! Me and my girlfriend were in need of a new garage door after our one piece started rusting and pieces were falling off. It was a Taylor Made door which lead me to this company through a few Google searches. And I have to say, I found the best company for the job! I have been in contact with a handful of employees and never felt "out of the loop" or under informed on what to expect for this job.

The tech that came out to estimate and install was extremely professional. He knew his job and he was both courteous and honest. Also, I was given a lead time of 12-14 weeks but it ended up being less than 2 weeks! I was so shocked to get the call that my door was in and ready to install. Then the install only took about 4 hours and looks fantastic! I am beyond pleased and would highly recommend Taylor Door!

Best company I have ever worked with for home improvements. They called to let me know one of the doors had small damage and would re-order. So 2 of the 3 doors were able to be completed. He was on time, the nicest person I've ever met. He did the entire job himself in less the 5 hours and cleaned up the mess he made so perfectly that you never would have known we had work done. I will be calling back soon to replace all my interior doors soon. I could not be happier or recommend this company more. Wish I could give them 10 s

Needing a new garage door, we called this local business in my neighborhood setting up an appointment for a quote. We were given a 2 hour window. and waited the full 2 hours before calling after hearing nothing. We were told that the rep was "just finishing up on the job" before me and would be there in 30 minutes. I explained that this was not a "job, " but a quotation and was told, "Yeah." ther rep showed up an hour late (strike one).

We greeted him wearing masks; he did not wear a mask (strike two). He measured and measured, explained this and that, and said that it would probably be about $1200 (I was already told on the phone when I set up thre appointment that it was going to be about $1100). But, he failed to provide a quote because, "they'll get back to you with that after I give them the measurements." It's 2 days. no quote. we hired a different local company yesterday. I thought this a poor representation of future services.

I had high hopes for this company, but unfortunately that's where it ended. Called and scheduled an estimate for garage door, 3 storm doors & 1 entry door. The sales person came out on Friday, June 19 and was very polite. He said that I would receive an email estimate on Monday, June 22,2020 due to COVID-19. I called Wednesday, June 24, 2020 when I had not received anything.

I was told he was in the office working on estimates and would receive it today. It is now Thursday, July 2, 2020. Still no estimate. This is not good business practice at all. Why send out a salesperson if you never plan to follow up? Even with COVID-19 delays it should not take almost two weeks to provide a written estimate. I guess they don't need the business.

My wife and I were in the market for a new entry door earlier this year, so we decided to shop the big box stores. After chatting with a family member, we were given the recommendation of calling Taylor Door. I was greeted on the phone by Audrey, and I explained everything that we were looking for. Within a day or two Brad came over to speak with us about options.

Even before entering the house, Brad had taken a photo of our entryway in order to create renders for our new door. We spent the next hour or so discussing styles, colors, and costs. Brad was able to relay all information to us clearly, and there was no sense of pressure to purchase. We placed the door order on 1/20/20, and an appointment to install was made once the door arrived on 3/4/20. Audrey was great at handling the scheduling portion of this project.

On install day (3/6), Jason and Rob arrived and immediately began working on removing the old door. Both of them were extremely courteous and friendly during their duration at our home. My wife and I were extremely impressed by the craftsmanship and time taken to remove and install the new door. We will be reaching out to Taylor again when we replace the garage door and doorwall.

Condo complex needed a new entry door, & the responsibility fell to me. Having a history of working with less than satisfactory "professionals" on a variety of jobs, grateful my experience with Taylor Doors, Paterson, NJ restores faith. Helpful in the selection, surprisingly competitively priced for the high quality door & hardware, they did not disappoint in any way. On-time for appointment to measure (surprise!), door was impeccably, cleanly installed well within the promised timeline & looks fabulous!

Amazing service and installation! We love our new door and could not be more satisfied. The installation team were top-notch professionals. I highly recommend working with Taylor Door over any "big box" store who will send in less than qualified installers. Brad, the sales rep, came to our house, educated us on the best solution for our door requirements and scheduled the procurement and installation.

The installation team came out on time, were very careful with the tear-out, made sure our floors were protected, and were laser focused on the installation. I have no idea as to why there is a single negative post for Tayor Door - it's a mystery to us. A+++ all around!

We were impressed with Taylor Door Company from the time we walked into the door. Darren was able to answer all of our questions and set up a prompt appointment for an in-home estimate. Brad came to the house and explained everything we needed to know to allow us to make a good decision about our entry door. Our install was especially challenging, but the expert installers made it look easy.

They were very professional and did an excellent job cleaning up after the job was completed. Our new doorway is absolutely beautiful and we were very happy with the overall experience. We would definitely recommend you call Taylor Door for your estimate. I'd give it 6 stars if Yelp allowed me.

Taylor Door exceeded my expectations throughout the entire process (quote, scheduling, delivery, installation and follow-up). We had a storm door and new garage door / opener installed and we are thrilled with the results. They are an excellent team and a business that I will recommend to friends and family and use again!

What an incredible company. From the first call in to sales team to the installer these people are terrific. We started a quote over a year ago and ended up waiting due to personal reasons, the Taylor Door team did not push or rush to purchase a door. When we were ready to purchase they were able to pull the original quote and go from there. Caroline and Dave were great and I would highly recommend them again! The before and after pictures speak for themselves! Top notch quality service, made me feel like family.

They came out to replace the broken garage door spring on the same day and while at my home, I inquired about the cables and bottom strip that was also taken care all at a reasonable cost. The installer is a professional worked to get it done as well as the customer service on the phone. Very impressive and good job.

I have nothing but great things to say about this company. I worked with Audrey via email (I live in Texas) to order a storm door for my mother. Audrey was able to match colors and answer all questions very promptly. When my mom decided that she did not want the door, Audrey was very nice about it and my check was mailed back to me within two days. Thank you for being amazing and super professional about an awkward situation!

Needed the springs replaced on my garage door. The guys showed up when they said they would, and completed the job quickly. The door works great again, and the price was very reasonable. Couldn't be happier and would recommend Taylor Door to anyone.

I called Taylor Door to see if they could install a Craftsman Garage door opener that my kids gave me for Christmas. I figured give the local business the work, rather than paying the high installation prices at Sears. I have dealt with Taylor before, and was even going to call them in the spring for windows. Well I was told that they will not install the garage door opener if I did not purchase it there.

I understand that they can't warranty something that was not purchased by them, but I figured they wouldn't want to turn down a customer. Now I am giving Sears my business for the installation, and will contact another company for my windows.

Service man showed up 1 hr 10 minutes late - had to call twice to get a status. "Rose" stated they forgot to the load the door the night before and then left with the wrong door. She was not apologetic or customer service oriented at all. Wouldnt recommend them at all. Best to spend your money somewhere that appreciates the customer and will recognize they should call if they are going to be so late.

I have had to use Taylor door for two different occasions an both times the service Guy was polite, informative, an efficient. I would recommend Taylor door to both my friends and family. The receptionist that took care of the phone calls was also very polite an easy to understand the information she was conveying. Thank you for the pleasant experience. Sincerely, Ms. Allen

If you look at my profile, you'll see that it is extremely rare for me to give one-star reviews and I don't even give a lot of 2-star reviews. My policy is usually "If you can't say something nice, don't say anything at all." However, our experience with Taylor Door was SO terrible, I felt I needed to review it and warn others.

We were looking to have a door to our three-seasons room replaced and a pet door installed. My husband traded emails and phone calls with one of the staff. He came out, measured the door, took the pet door we'd bought with him and said he'd call the next day to confirm prices and give us more details. A week went by, and we realized we'd never gotten that call.

My husband emailed. A day or two later, I left a phone message. At this point, we weren't upset, just puzzled, wondering if something had gone wrong or if there had been a miscommunication. Over the next month, we emailed another time and left a couple of messages with the receptionist, but we received nothing but radio silence. We didn't want the work DONE ASAP, you understand - we just wanted an update telling us what was going on.

If they'd called us back and explained there was a problem, we would have understood. Finally, my husband got so upset that he called and left a message saying it was the last time he would call, that he was cancelling the order and wanted his pet door back. He said the next call they received on this matter would be a call from our lawyer. The next day, we were left a phone message that they'd packaged up the pet door and were sending it back via UPS.

No explanation was ever offered for why we'd never heard back from the original staff member we talked to. I like to support Mom n Pop places, but this experience left a REALLY bad taste in our mouths.