Cedar Supply

Longtime customer of Cedar Supply, but sadly, it looks like they've succumbed to terrible customer service. We recently built a gazebo for our patio and purchased our 6x6 posts from them. We purchased a few of them initially but changed the design and had to come back about a month later to get two more. The two recent 6x6 posts we bought are garbage.

We stained them to prolong their life and not even a month into having them and they're splitting down all sides, through the middle of the posts. The other posts we purchased are doing great, so there is clearly an issue with these recent two. I called Cedar Supply and the man on the phone said (in a very rude tone of voice) "Posts split. There is nothing we can do." And refused to let us exchange them because they have already been installed.

I explained to him our other posts didn't do this but he did not care. He did not offer any tips on what we can do to stop the splitting or anything. It is ridiculous and sad that they won't stand by their own product failing in a months time. Do yourself a favor and go somewhere else. They're overpriced and quite rude. We should have listened to our friends who had a very bad experience with them and gone somewhere else, but we didn't and now we're paying the price.

I've been purchasing from Cedar Supply for 8 years and there are many reasons that I keep returning. As a small business owner I understand the value of customer service and I think they do an excellent job of making sure their customers are taken care of. I can't think of any of the current sales staff that I wouldn't feel comfortable with, and Maeve Bandt is exceptional.

I like this place a lot. It's a very nice and clean store, and the associates are very friendly, helpful, and knowledgeable. I'm just a homeowner that comes here when I need to replace a damaged part of my fence, and they always treat me well, as if I'm a contractor spending thousands of dollars. They always have what I need, and the supplies that they carry are of the highest quality that you can find. Thank you!

I'm so impressed with this company, especially two of their employees in the back loading out. Bobbi and Clatyon went above and beyond to help me load my 15' board in my tiny Ford Fusion. : I highly recommend this company.

Awesome guys. My husband had placed an order but they took the time to explain it to me before I paid for it. Can't wait to get our material and start building.

They were very courteous and professional on the phone when I ordered some galvanized fence rails. They cut them to my specifications and had them ready for pick up the next morning. The loaders in the back showed great care for my vehicle and were also very helpful. Thanks to all.

I highly recommend Cedar Supply. My neighbor and I built a rather large composite deck and they helped me select the amount of lumber and composite decking with a really close and accurate count. They were very patience with me as I am not an every day builder. Their customer service was exceptional and they have earned my business.

Staff was nice and helpful! Had everything we needed. Downside was products are on the high side, but oh well if you need it you have to pay for it, please don't use Covid as the primary reason for higher prices. I was turned off by that reason. If its true then fine just don't use it as an excuse. Just say our prices are higher because we have better quality then the home improvement stores.

We worked with Jed to get some porcelain pavers and he helped us find the right product and helped us with the best practices to make sure we had an outstanding finished product. Couldn't recommend him and Cedar Supply more.

We needed to build a privacy fence in our backyard and felt this would be a fun DIY project to tackle. After checking with a couple places and trying to do this on line. I called Cedar Supply. They are super knowledgeable and helpful. The lady at the desk took the measurement and made the calculations and set up the delivery. Was amazed at how exact the materials needed turned out. They really know their stuff. Highly recommend, Cedar Supply Fort Collins!

Just finished getting my fence installed using great looking lumber and supplies from the guys at Cedar Supply. Great customer service at the time of purchase. It's nice having straight, quality wood to work with. Highly recommend them!

Jed at Cedar Supply has been very helpful in my backyard project. The project required a sand set paver installation (23x20 fr), a decorative wall that included cedar from Cedar Supply and two waterfalls, and lastly a paver path from behind the garage to the front of the house. Jed was instrumental in walking me through all these processes, selection of materials and was readily available via the phone and email (even on off work hours). Needless to say I would recommend Cedar Supply when considering your outdoor Hardscape project! - ask for Jed! I appreciated the quality of customer service and quality of materials.

The only place we like to deal with! Curt and the guys are always willing to help with what ever we throw at them! Great place and great customer service!

My husband and I stopped in your store last month looking to have a pergola built in our back yard. To our surprise you don't build them but you gave us names for 3 contractors. We called and got bids, and ended up selecting Terrance of 3 LEAVES. What a wonderfully, remarkable experience. Terrance and his crew were honest, competent, hard working polite men.

They kept us informed every step of the way, they showed up on time, and kept a clean safe work zone. I would recommend 3 LEAVES to anyone looking for a great trustworthy company. Thank you so much for giving us this contact information.

Chris Thomas at cedar supply took such good care of my family. We came in and were greeted with a huge smile. This company started out small. It's no wonder how much it's grown over the years. Thank you for your great customer service.

We recently redid our balcony with composite wood material. After shopping around we found a good price and excellent service at Cedar Supply. While doing the decking we also purchased and installed a cable railing system. With some good advice from the nice folks at Cedar Supply our deck and railing went in almost without a hitch. There is a learning curve to everything, and the help we go reduce that curve. Several of our neighbors purchased their decking material from Cedal Supply and feel the same way. Good price, excellent service.

I just had to vinyl fence is built from Cedar Supply. They had great referrals for the insulation and their product is much much better than the big box stores. Their customer service is great. All of the sales personnel were eager to help me out. I will be definitely using them soon when I build my deck.

These guys are great! I wanted to redo my whole house with interior doors and trim. Spent some time at other lumber companies and found little to no help! Brandon was awesome. I would recommend anyone to there company. Thanks for the service and I will tell all of my friends. My doors are great along with the trim. Thanks again Brandon and the Cedar Supply guys!

I just wanted to apologize to all of guys at Cedar supply, you all did a great job on fixing the problems I had with the door I purchased! Thanks again!

Terrible experience at this lumber yard we live seven minutes from. Placed a special order for a 2 x 12 x 18 piece of wood for a pergola we wanted to build. Paid an extra $30 to have a special design cut on ends. Total cost for this piece of wood was $140. When we went to pick it up, upon inspection, we noticed the end of the wood (that was cut) was split in half and cracked on the front.

We refused to take the wood which caused a fiery debate with one of the employees in the lumber yard. Was told that all wood cracks and splits. Maybe so but we're not customers who buy damaged merchandise from any business. Several of our neighbors have pergolas and we can't seem to find any large cracks on theirs. Guess we'll need to ask them who they bought their wood from and do business with them. Will never do business with Cedar Supply in Fort Collins again!

This company continues to exceed my expectations. From the moment we walked in and dealt with Chris, he was supportive, knowledgable and followed through with our order. The material is premium, the salesman polite and friendly, and the prices are reasonable. We will definitely be back!

I have to say I can't recommend this company anymore. I think they've gotten too busy and as such have become careless with their orders and uncaring about their customers. I had to wait a week for delivery of my composite deck, the were short a driver The day of delivery and hence were four hours late. Okay, I can understand that, but not happy that my contractor had to wait around all day without an update from CS.

Poor customer service! My contractor gets started working on the project and a couple of days later when it came to putting the metal rail up Cedar supply had given us the completely wrong brackets, they were wood screws not the proprietary brackets and screws that you have to use on this rail. Ugh! My contractor made another trip up there only to find out that they don't have them in stock and have to special order them. Really?!?!

Now we wait another who knows how long to get them. Whoever placed and packaged that order completely messed it up. You'd think they'd double check it before sending it out for delivery. Like I said, they're too busy anymore and the details are being overlooked Dylan, I'm here waiting for Miles to show up to look at a warranty and/or defect on the composite floor.

It stains just with water, nothing else, just water. That's not acceptable and Miles said he would look at this evening at 5:45, it's now 6:10. If he doesn't show up I will be calling you to make this whole deck fiasco right.

BYER BEWARE! When they tell you no exchanges on standard material they mean it. INSPECT every piece of material purchased. Their loaders load you fast and get you out of there and then your stuck with whatever garbage material is in the middle of the stack. I can assure you that they have lost my business and I will spread the word to everyone I know to stick with the big box stores, at least they will make exchanges.

All this over a lousy 6 fence pickets that cost 16.00 and I hope my review prevents at least one customer from buying there. I understand what it says on the receipt so don't respond with that. The point is make sure your customers are told to inspect every piece and give them the opportunity instead of three loaders loading my truck and getting me out of there in about 3 minutes.