Elyria Fence

Never got back with a estimate. Guess don't need my business.

I wish I could give Elyria a higher rating, because so far I am very satisfied with the quality of fence/gate they installed. However, I can't recommend them to anyone because their communication is laughable. I will say they warned me they were several months behind schedule, and I understand completely that COVID and supply chain issues have set many businesses back. Delays are fine.

But I should not have had to repeatedly call their office each time an estimated install date came and went with no emails or phone calls. When it finally came time to begin the installation, every step of the process was a surprise, in that employees would show up unannounced to complete tasks like put down stakes or schedule the city to complete a post-install inspection (today).

When we got a date for the final install, the carpenter didn't show up. I called the office and was told there had been a miscommunication. He didn't show up the next day either due to an emergency at his full-time job and didn't call because he assumed I wouldn't be home. Why he thought I wouldn't notice the lack of a fence when I did get home is a mystery to me.

When I called the office again, the manager (I think) told me she could provide another carpenter that day, but the one assigned to me was their best and any other carpenter they provided wouldn't do as good of a job. I found it extremely concerning that Elyria would openly disparage their own employees like that to a customer, especially when their best carpenter is only a part-time employee.

I have a feeling that Elyria thinks they can skate by on the quality of their materials and installation and not provide good, or even mediocre, customer service. Again, it was very disappointing because the fence itself is great, but I can't recommend this company to anyone.

In the past 18 months I have undertaken a massive renovation and addition to my home. In so doing I have interacted with MANY contractors and service providers -- ELYRIA FENCE HAS BEEN BY FAR THE WORST CONTRACTOR I HAVE EVER INTERACTED WITH. We ordered an aluminum driveway gate in April of 2020 and promptly paid our 1/3 deposit. We were told that the gate would be delivered and installed in September of that year -- frustrating but we moved forward.

After October passed (and no communication from the company), I reached out for an update -- no response. I reached out again in December 2020 asking for my deposit back and telling them to cancel the order. They promptly responded and said that the gate would be built on Jan. 20, 2021. We reluctantly agreed to stay the course. After hearing nothing, on January 26, 2021 we followed up again and they said "We are waiting for it to get here".

I continually asked for updates (they never once proactively reached out to me) - and, finally, the gate was "installed" in mid March 2021 (about 6 months later than our original scheduled date). The defective installation of the gate was instantly apparent. The bolts used were far too short, causing the gate to drop significantly when opened. A couple months in, the gate post is severely cracked and the gate only opens and closes with significant effort.

We have asked that Elyria Fence remedy the issue but they have failed to do so at this point (despite many follow up requests by us to do so). I'd highly suggest that you steer clear of this "fence company" - they merely ordered a gate from another manufacturer and did a very poor job installing same. They clearly have no idea what they are doing. Save yourself the time and energy by utilizing another provider.

Critical: Responsiveness Very slow to respond. Lack of follow-up on their end. I would like a repair done on my fence. I have had to call, email and follow back up with them multiple times to obtain the quote and see when I can get scheduled. Still waiting to hear back.

Super nice friendly and really helped me in the showroom they answered all my questions. I am using them for a customer privacy fence.

Critical: Professionalism, Punctuality, Quality, Responsiveness If I'm spending $4000 you could at least return our calls. Your salesman wrote up the wrong fence and you didn't even try to make it right. Not only that I have to clean up the mounds of dirt you left. Very much disappointed. Service: Vinyl fence

Worked for this company till one of their testy employees spit in my work area and started a fight, was then "layed off" even though I couldn't collect unemployment because of my job history in other states and led me to believe I would be brought back but then told otherwise because "I'm too unpredictable". I wouldn't do business with this company, personally. Also they're 8 months behind on their company installs. And they let crews sub that don't know what they're doing.

Like everyone had to wait on material but did an excellent job. Also helped me out by putting up temporary chain link fence to get my new pup trsined. Very reputable company highly recommended. Service: Wood fence

I highly recommend Elyria Fence. We just moved to northern Ohio and wanted a fence in our back yard. Mike came out to review the situation and gave us solid advice. Kegan and Chase installed the first poles perfectly, lined up with great precision. Then, Dan and Lance did a wonderful job installing the pieces of our Good Neighbor fence. Lastly, Heather provided excellent help on the phone, keeping me up to date on logistics. I'm very impressed with the company overall.

We can't thank Brian, Colleen, Matt, Jason and friends enough for their extraordinary work! Everyone was so pleasant and cheerful. The craftsmanship of our good neighbor fence Is truly impeccable! We LOVE it! Thank you so much! Service: Wood fence

Overall. Good job on install. However, I later requested assistance in the form of advice on removing a section of fence vinyl fence (cost >$20k, 6 months ago) to install a patio. Front office was not helpful, failed to follow up with promised return call and unwilling to disturb installers and salesmen. I circumvented front office and emailed my salesman direct He responded. If I did not have his email address, I would have had a problem. Front office was no help! Once fence is installed, you are on your own!

The carpenters Colleen, Brian and Matt did precision work in installing my white cedar fence. Great company!

Over 5K for a fence that went down one side of my property, then cut across drive. The gate across the drive was never right. They "fixed" it twice and the problem still continues. When I say never, I mean not past the first month after installation. Finally gave up trying to have them "fix" it. I would NEVER do business with this company again and would never recommend anyone else to.

Incredible job, quality craftsmanship on a custom design. The entire staff was great, office folks Heather and Dianna, the builders and installers Jeremy, Owen and Jerry. The guys attention to detail on the install was fantastic! Well worth the cost and time. We will enjoy for years to come. Pat & Jo Ann Avon Lake, OH

I cannot attest to the quality of their work because we did not choose their company for our fence because they were so expensive. We received 4 estimate and Elyria fence was more than double the other estimates. The salesman who came to our house gave us no information on the type of materials, the process of installation, or anything regarding the quality or craftsmanship of the fence.

Nor did he take any measurements of our yard. He simply wrote a price on a business card and left. Over a week later we received a written quote and in comparison to the others we have, I see nothing to justify such a drastic difference in cost. Additionally, we were told that the fence would not be able to be installed for more than 12 weeks, 3 times as long as the others.

It was as if they did not want our business. And they didn't get it. I would highly recommend getting other estimates prior to booking their services. I can understand a slight difference in price and length of time for installation to reflect quality and craftsmanship but a $8K and 9 week difference is excessive.