Lindgren Lumber

Excellent experience. The owner was quite knowledgeable about lumber, and helped me to trouble shoot my project. In fact, he actually provided me some advise that meant less business for him. I ended up purchasing some other stock, in part because it was good lumber, and in part because I still wanted to support his business.

TL:DR; No rough cut hardwood. Called the number on the website and spoke to a kid that didn't know much about lumber. Asked if they carried any 4/4 hard maple, he said " I think so, let me check.". He picks up the phone and tells me they have hard maple. I asked what sizes, lengths and widths. He couldn't say, so I drove in to check it out. Walked in with my son. Looked to be the owner and man with gray hair behind the counter, with his wife and maybe daughter - none of whom were wearing masks (COVID?). Asked if he carried any rough cut hardwood, he said "nope, only pine!" Fine then, I thought to myself 'what's that stack of live edge Ash in the driveway for?'. So I said, "you don't carry any oak or maple?", "nope, we don't have any of that." I asked him if he knew who does, "try The Woodery!" ok then.

Visited the place for the first time as a local resident and was not very impressed with the customer service at this establishment. Firstly I am a new woodworker and wanted to gain an understanding of what types of other places there are out there to buy lumber at other than a Home Depot. Was greeted by an old man that basically told me what do I want? and because I didn't have a finite answer for him was basically turned aside like I meant nothing.

He pursued to tell me that they did not have any cherry or walnut woods. He didn't understand what I meant by if I had to buy lumber in bulk or not. Left the store only to return because I needed to buy wood for a desk that I have been building and wanted to give them the benefit of the doubt. Immediately upon arrival the same man was there and I asked him if I could see the pine lumber he said he had.

He asked me what type of wood I wanted and I did not know exactly what size and grade woods I wanted, which he asked me again making me feel like he was implying that I was not good enough for their business if I didn't know, so I asked him if there was a way to at least see what wood they had. The gentleman said I will figure something out after this customer.

My entire experience changed after this initial encounter. The young gentleman that took care of me after brought me to their shed and I was able to learn about the grades and select a few boards that I wanted. I even saw some cherry boards in there that I didn't end up buying but at first was told that they had none. He didn't have a definite price on boards but that was fine.

The young man drove me up front cashed me out and I was on my way. I'm torn between giving them another chance or just sticking to my Home Depot endeavors. In all the years I've had in running restaurants I would have never spoken to or treated anyone the way this man treated me. Every person that walks through the door is a potential customer and should be treated as one and if you have some sort of old man pride that pushes people away from your establishment then at the end of the day you will have a sinking business.

I understand that I am in my thirties and may seem young and naive at times but I would rather spend my thousands at a local business than a box store. I like others, am a firm believer in local businesses and I wish them the best and hopefully my next experience with them will not be my last.

The guy working swore at us the whole time we were there. Said he didnt have time for us, and wouldnt complete our order. Lost our business. Horrible Customer Service.

I have never in 37 years of my life have written a bad review for any business, because I understand how difficult is to run a business, even when I haven't been completely satisfied. However I have never been treated from a business owner the way this "man" behaved today. For no apparent reason he started yelling like we weren't Good enough to be in that place or as if he had better things to do and told us to get out!so we left and took our business to "Sansoucy Stone"where we purchased $1100 worth of material.

We bought pavers and blocks for a retaining wall. Great customer service. Will use again.

Disappointing. Customer service here leave an awful lot to be desired. Materials stock was disappointing. I will not return here.

Stopped by looking for stone for our beds. Paul was very helpful and gave us an understanding on the size and color options. He also provided us with the cost for granite steps and provided us with three contractors to have them installed. this is not a typical lumbar yard - they do not have building lumber but customer panels and or rough cut boards.

My husband and I always try to work with local business and support them whenever possible. When we last ordered a product from Lindgren there was a mix up and instead of working with us to make it right - first we were ignored and then given a huge attitude. It was a bad way to treat a customer. I go out of my way not to shop there and would recommend against it.